Subject: Ticket Assigned - Conversation with N✨
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 26 Dec 2022 07:40:52 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with N✨ N✨                    Hello           11:20 AM, 26th Dec                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            11:20 AM, 26th Dec                   MAX UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            11:20 AM, 26th Dec                     N✨                    1           11:20 AM, 26th Dec                   MAX UAE whatsapp bot                    Hello N✨ , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            11:20 AM, 26th Dec                     N✨                    2           11:20 AM, 26th Dec                   MAX UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800629823 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            11:20 AM, 26th Dec                   MAX UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             11:20 AM, 26th Dec                     N✨                    2           11:20 AM, 26th Dec                   MAX UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             11:20 AM, 26th Dec                     N✨                    1           11:20 AM, 26th Dec                   MAX UAE whatsapp bot                   Please enter your email address           11:20 AM, 26th Dec                     N✨                    [email-masked]           11:20 AM, 26th Dec                   MAX UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           11:20 AM, 26th Dec                   Mais                   Hi Noora, I am Mais, thank you for contacting us, how may I assist you today?           11:21 AM, 26th Dec                   Mais                   we can see that you have contacted us regarding return process, could you please elaborate your query?           11:21 AM, 26th Dec                     N✨                    I placed an order and wanted to exchange one of the jackets           11:23 AM, 26th Dec                     N✨                    But doesn't give me the option of choosing the one I want           11:23 AM, 26th Dec                   Mais                   could you please share the order number and the name of the items you want to return as they are on the site           11:24 AM, 26th Dec                     N✨                             11:24 AM, 26th Dec                     N✨                             11:25 AM, 26th Dec                     N✨                    I wanna exchange this from large to medium but u don't have the option for this jacket when I try to           11:26 AM, 26th Dec                   Mais                   kindly note that the exchange service is not available for MAX products, we can arrange a collection process for this item, so could you please confirm your wish about this?           11:27 AM, 26th Dec                     N✨                    So it will be refunded and I place the order again in a different size           11:28 AM, 26th Dec                     N✨                    ?           11:28 AM, 26th Dec                   Mais                   yes exaclty           11:28 AM, 26th Dec                     N✨                    Would I be same day pick up?           11:29 AM, 26th Dec                   Mais                   the courier will collect your item within 3-5 working days           11:30 AM, 26th Dec                   Mais                   could you please confirm your wish about returning the item?           11:31 AM, 26th Dec                   Mais                   Hi, I'm not getting a response from you. Are we still connected?           11:32 AM, 26th Dec                   Mais                   I have not received a response from you still, please confirm if we are still connected?           11:34 AM, 26th Dec                     N✨                    Yes confirmed           11:35 AM, 26th Dec                     N✨                    Just for the orange jacket please           11:35 AM, 26th Dec                   Mais                   We would like to inform you that a return request has been created for the product from the order No. (9407182182) dated on (26-12-22) and the item will be received by the transport partner LMG within 3 to 5 working days .           11:38 AM, 26th Dec                   Mais                   Is there anything else I can assist you with?           11:38 AM, 26th Dec                   Mais                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:40 AM, 26th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5506105