Subject: Ticket Assigned - Conversation with Zahra El-Ghit
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 26 Dec 2022 07:36:28 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Zahra El-Ghit Zahra El-Ghit                    Hello, I am attempting to make a return online however the website & app are not allowing me to select the pieces I want to return.           11:25 AM, 26th Dec                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            11:25 AM, 26th Dec                   MAX UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            11:25 AM, 26th Dec                     Zahra El-Ghit                    1           11:26 AM, 26th Dec                   MAX UAE whatsapp bot                    Hello Zahra El-Ghit , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            11:26 AM, 26th Dec                     Zahra El-Ghit                    2           11:26 AM, 26th Dec                   MAX UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800629823 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            11:26 AM, 26th Dec                   MAX UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             11:26 AM, 26th Dec                     Zahra El-Ghit                    2           11:26 AM, 26th Dec                   MAX UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             11:26 AM, 26th Dec                     Zahra El-Ghit                    1           11:26 AM, 26th Dec                   MAX UAE whatsapp bot                   Please enter your email address           11:26 AM, 26th Dec                     Zahra El-Ghit                    [email-masked]           11:26 AM, 26th Dec                   MAX UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           11:26 AM, 26th Dec                     Zahra El-Ghit                    Hello, I am attempting to make a return online however the website & app are not allowing me to select the pieces I want to return.  Order # 9407042430           11:28 AM, 26th Dec                     Zahra El-Ghit                    These 3 items are what I want to be returned.           11:28 AM, 26th Dec                   Mais                   Hi Zahra, I am Mais, thank you for contacting us.           11:29 AM, 26th Dec                   Mais                   Please give me a minute to check.           11:29 AM, 26th Dec                     Zahra El-Ghit                    No problem           11:29 AM, 26th Dec                   Mais                   sorry for this delay           11:33 AM, 26th Dec                   Mais                   We would like to inform you that a return request has been created for the products from the order No. (9407042430) dated on (26-12-22) and the items will be received by the transport partner LMG within 3 to 5 working days .           11:34 AM, 26th Dec                   Mais                   Is there anything else I can assist you with?           11:34 AM, 26th Dec                     Zahra El-Ghit                    No thanks ?           11:35 AM, 26th Dec                   Mais                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:36 AM, 26th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5506084