Subject: Ticket Assigned - Conversation with User
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 26 Dec 2022 07:25:19 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Good morning           11:12 AM, 26th Dec                     User                    I have a return request in progress still wasn't picked up by Aramex but I made another return request from a different order           11:13 AM, 26th Dec                   Mais                   Dear customer, I am Mais, thank you for contacting us, how may I assist you today?           11:13 AM, 26th Dec                     User                    So 2 return requests from 2 orders           11:13 AM, 26th Dec                     User                    Good morning Mais           11:13 AM, 26th Dec                     User                    Can I return both items together or I need to wait for a new request to be created on Aramex           11:14 AM, 26th Dec                   Mais                   kindly note that you can not return the 2 it
 ems together           11:16 AM, 26th Dec                   Mais                   please give the item as per it's courier and it's tracking number           11:17 AM, 26th Dec                   Mais                   so that the refund can be processed correctly           11:17 AM, 26th Dec                   Mais                   Is there anything else I can assist you with?           11:17 AM, 26th Dec                     User                    OK but the last one I made a return request against still did not receive a notice from Aramex           11:18 AM, 26th Dec                   Mais                   could you please share the order number?           11:19 AM, 26th Dec                     User                    Ok           11:19 AM, 26th Dec                     User                    2110034189           11:20 AM, 26th Dec                     User                    1 item to return but no Aramex label was created for that           11:20 AM, 26th Dec                  
  Mais                   kindly note that the courier will collect the item within 3-5 working days           11:22 AM, 26th Dec                   Mais                   so please allow us the time so that you can be contacted and the courier can collect the order           11:23 AM, 26th Dec                   Mais                   Is there anything else I can assist you with?           11:23 AM, 26th Dec                     User                    No thanks           11:23 AM, 26th Dec                   Mais                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:25 AM, 26th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5506052