Subject: Ticket Assigned - Conversation with Nivya
From: Splash <[email-masked]>
To: [email-masked]
Date: Mon, 26 Dec 2022 07:22:34 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Nivya Nivya                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  Hi nivya, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-775274 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            11:15 AM, 26th Dec                   Mais                   Hi Nivya, I am Mais, thank you for contacting us, how may I assist you today?           11:15 AM, 26th Dec                   Mais                   we can see that you have contacted us regarding return process, could you please elaborate your quwey?           11:16 AM, 26th Dec                     Nivya                    9406798828           11:16 AM, 26th Dec                     Nivya                    When is the return scheduled?           11:16 AM, 26th Dec                   Mais                   Please give me a minute to check.           11:17 AM, 26th Dec                     Nivya                    Ok           11:18 AM, 26th Dec                   Mais                   We have checked for you and found by your return tracking number (RP122322003053) that an attempt will be made to collect the items on (Dec 26\22) and you will be contacted on (+971521430884). We hope they will be collected as soon as possible.           11:21 AM, 26th Dec                   Mais                   Is there anything else I can assist you with?           11:21 AM, 26th Dec                   Mais                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:22 AM, 26th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5506044