Subject: Ticket Assigned - Conversation with Preethi Nair
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 26 Dec 2022 07:20:12 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Preethi Nair Preethi Nair                    Hi           11:07 AM, 26th Dec                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            11:07 AM, 26th Dec                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            11:07 AM, 26th Dec                     Preethi Nair                    I need to return an item           11:07 AM, 26th Dec                   Centrepoint UAE whatsapp bot                   Sorry, that doesn't seem to be correct.?‍♂️ Would you like to try again?           11:07 AM, 26th Dec                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            11:07 AM, 26th Dec                     Preethi Nair                    1           11:07 AM, 26th Dec                   Centrepoint UAE whatsapp bot                    Hello Preethi Nair , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            11:07 AM, 26th Dec                     Preethi Nair                    2           11:07 AM, 26th Dec                   Centrepoint UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            11:07 AM, 26th Dec                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             11:07 AM, 26th Dec                     Preethi Nair                    2           11:08 AM, 26th Dec                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             11:08 AM, 26th Dec                     Preethi Nair                    1           11:08 AM, 26th Dec                   Centrepoint UAE whatsapp bot                   Please enter your email address           11:08 AM, 26th Dec                     Preethi Nair                    [email-masked]           11:08 AM, 26th Dec                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           11:08 AM, 26th Dec                     Preethi Nair                    Hello           11:10 AM, 26th Dec                   Mais                   Hi Preethi, I am Mais, thank you for contacting us, how may I assist you today?           11:11 AM, 26th Dec                     Preethi Nair                             11:11 AM, 26th Dec                   Mais                   we can see that you have contacted us regarding return process, could you please elaborate your query?           11:11 AM, 26th Dec                     Preethi Nair                             11:11 AM, 26th Dec                     Preethi Nair                    I’m not able to return the 2nd product           11:11 AM, 26th Dec                   Mais                   sorry for this delay           11:17 AM, 26th Dec                   Mais                   We would like to inform you that a return request has been created for the product from the order No. (9406809620) dated on (26-12-22) and the item will be received by the transport partner LMG within 3 to 5 working days .           11:18 AM, 26th Dec                     Preethi Nair                    Do u have exchange           11:18 AM, 26th Dec                   Mais                   Is there anything else I can assist you with?           11:18 AM, 26th Dec                   Mais                   kindly note that the exchange service is not available for MAX           11:19 AM, 26th Dec                     Preethi Nair                    Ok thank you           11:19 AM, 26th Dec                   Mais                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:19 AM, 26th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5506038