Subject: Ticket Assigned - Conversation with Husam Al Hinai
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 26 Dec 2022 07:14:05 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Husam Al Hinai Husam Al Hinai                    Hi           11:04 AM, 26th Dec                   Babyshop UAE WhatsApp bot                    Hello, welcome to Babyshop!?   مرحبًا بك في بيبي شوب            11:04 AM, 26th Dec                   Babyshop UAE WhatsApp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            11:04 AM, 26th Dec                     Husam Al Hinai                    1           11:04 AM, 26th Dec                   Babyshop UAE WhatsApp bot                    Hello Husam Al Hinai , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            11:04 AM, 26th Dec                     Husam Al Hinai                    1           11:04 AM, 26th Dec                   Babyshop UAE WhatsApp bot                   Please enter your order number to continue.           11:04 AM, 26th Dec                     Husam Al Hinai                    0           11:05 AM, 26th Dec                   Babyshop UAE WhatsApp bot                   Sorry, this order number seems invalid. ?  Please check your order confirmation email or SMS for the correct order number.           11:05 AM, 26th Dec                   Babyshop UAE WhatsApp bot                    Please type 1 to continue   Or type 2 to go back to the main menu  ?            11:05 AM, 26th Dec                     Husam Al Hinai                    1           11:05 AM, 26th Dec                   Babyshop UAE WhatsApp bot                   Please enter your order number to continue.           11:05 AM, 26th Dec                     Husam Al Hinai                    00           11:05 AM, 26th Dec                   Babyshop UAE WhatsApp bot                   Sorry, this order number seems invalid. ?  Please check your order confirmation email or SMS for the correct order number.           11:05 AM, 26th Dec                   Babyshop UAE WhatsApp bot                    Please type 1 to continue   Or type 2 to go back to the main menu  ?            11:05 AM, 26th Dec                     Husam Al Hinai                    2           11:05 AM, 26th Dec                   Babyshop UAE WhatsApp bot                    Hello Husam Al Hinai , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            11:05 AM, 26th Dec                     Husam Al Hinai                    3           11:05 AM, 26th Dec                   Babyshop UAE WhatsApp bot                    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.            11:05 AM, 26th Dec                   Babyshop UAE WhatsApp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             11:05 AM, 26th Dec                     Husam Al Hinai                    2           11:06 AM, 26th Dec                   Babyshop UAE WhatsApp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             11:06 AM, 26th Dec                     Husam Al Hinai                    1           11:06 AM, 26th Dec                   Babyshop UAE WhatsApp bot                   Please enter your email address           11:06 AM, 26th Dec                     Husam Al Hinai                    [email-masked]           11:06 AM, 26th Dec                   Babyshop UAE WhatsApp bot                   Please wait, our agent will be with you shortly. Thanks           11:06 AM, 26th Dec                   Mais                   Hi Husam, I am Mais, thank you for contacting us, how may I assist you today?           11:07 AM, 26th Dec                     Husam Al Hinai                    Hi Mais hope you are doing great           11:07 AM, 26th Dec                   Mais                   we can see that you have contacted us regarding refund information, could you please elaborate your query?           11:07 AM, 26th Dec                     Husam Al Hinai                    Its not about the refund just wanted to speak to a customer service           11:08 AM, 26th Dec                     Husam Al Hinai                    Im from Oman I want a product that is available in UAE stores but its out of stock in Oman stores. Is it possible to support me on this regards?           11:08 AM, 26th Dec                   Mais                   kindly note that the international delivery service is not currently available           11:09 AM, 26th Dec                     Husam Al Hinai                    If possible to deliver it to Oman babyshop           11:09 AM, 26th Dec                   Mais                   kindly note that the international delivery service is not currently available, so we are unable to deliver the item from UAE to Oman           11:10 AM, 26th Dec                     Husam Al Hinai                    Okay           11:11 AM, 26th Dec                   Mais                   Is there anything else I can assist you with?           11:12 AM, 26th Dec                   Mais                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:13 AM, 26th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5506009