Subject: Ticket Assigned - Conversation with Ummesalama Husain
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 26 Dec 2022 07:12:02 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Ummesalama Husain Ummesalama Husain                    Hi           11:02 AM, 26th Dec                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            11:02 AM, 26th Dec                   MAX UAE whatsapp bot                    Hello Ummesalama Husain , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            11:02 AM, 26th Dec                     Ummesalama Husain                    0           11:02 AM, 26th Dec                   MAX UAE whatsapp bot                    Hi Ummesalama Husain , let us know if we can help you with any of the following:    1. ? Order Status  2. ? Returns Process  3. ? Refund Information   4. ? Store Location  5. ?‍?Something Else    Type the option number to get started - for example, type 1 for ? Order Status   لتغيير لغة المحادثة للعربية ، اكتب عربي            11:02 AM, 26th Dec                     Ummesalama Husain                    5           11:02 AM, 26th Dec                   MAX UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           11:02 AM, 26th Dec                   Mais                   Dear customer, I am Mais, thank you for contacting us, how may I assist you today?           11:03 AM, 26th Dec                     Ummesalama Husain                    My order number 9406948703           11:03 AM, 26th Dec                     Ummesalama Husain                    In that the item blue tshirt  polar bear is defective...and I saw it after cutting tags           11:04 AM, 26th Dec                     Ummesalama Husain                             11:04 AM, 26th Dec                     Ummesalama Husain                             11:04 AM, 26th Dec                     Ummesalama Husain                    I was about to put it in wash and saw this           11:04 AM, 26th Dec                   Mais                   Please accept our full apologies for the inconvenience caused to you. This is definitely not the experience we wish you had when shopping on our website.           11:05 AM, 26th Dec                   Mais                   we can arrange a collection process for this item, could you please confirm your wish about this?           11:06 AM, 26th Dec                     Ummesalama Husain                    From two places its peel off u can see the other one at the back           11:06 AM, 26th Dec                     Ummesalama Husain                    Ok you can collect it...but will I get a refund           11:06 AM, 26th Dec                     Ummesalama Husain                    And is it okay without tag now           11:06 AM, 26th Dec                   Mais                   we are really sorry for this           11:06 AM, 26th Dec                   Mais                   kindly note that you will receive the refund of the item           11:06 AM, 26th Dec                     Ummesalama Husain                    Ok           11:07 AM, 26th Dec                   Mais                   and we just kindly ask you to please put the item in a proper way and put it's name and the order number on the box           11:07 AM, 26th Dec                     Ummesalama Husain                    Ok           11:07 AM, 26th Dec                     Ummesalama Husain                    Can u arrange pick up tomorrow as today I'm not available           11:08 AM, 26th Dec                   Mais                   yes sure, the courier will contact you before collecting the item, so you can arrange with him to collect it at your specified time           11:08 AM, 26th Dec                   Mais                   we have created a return request for the item, You must have received an email notification from us containing a link. We request you to please click on that link and fill your address and contact details.           11:09 AM, 26th Dec                   Mais                   Is there anything else I can assist you with?           11:10 AM, 26th Dec                   Mais                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:11 AM, 26th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5506000