Subject: Ticket Assigned - Conversation with Анастасия
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 26 Dec 2022 07:05:14 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Анастасия Анастасия                    Good afternoon, I have not received a letter from you either here or by mail.  when can i expect my order?  I have a plane soon and I definitely need to know if I will get it or not           10:56 AM, 26th Dec                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            10:57 AM, 26th Dec                   Centrepoint UAE whatsapp bot                    Hello Анастасия , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            10:57 AM, 26th Dec                     Анастасия                    1           10:57 AM, 26th Dec                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           10:57 AM, 26th Dec                     Анастасия                    9407236302           10:57 AM, 26th Dec                   Centrepoint UAE whatsapp bot                    Your order is on the way?    Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP122522001693    You can also easily track your order from My Account > Order History.             10:57 AM, 26th Dec                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             10:57 AM, 26th Dec                     Анастасия                    2           10:58 AM, 26th Dec                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             10:58 AM, 26th Dec                     Анастасия                    1           10:58 AM, 26th Dec                   Centrepoint UAE whatsapp bot                   Please enter your email address           10:58 AM, 26th Dec                     Анастасия                    [email-masked]           10:58 AM, 26th Dec                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           10:58 AM, 26th Dec                   Mais                   Dear customer, I am Mais, thank you for contacting us, how may I assist you today?           10:58 AM, 26th Dec                   Mais                   we can see that you have contacted us regarding your order 9407236302           10:58 AM, 26th Dec                     Анастасия                    Good afternoon, I have not received a letter from you either here or by mail.  when can i expect my order?  I have a plane soon and I definitely need to know if I will get it or not           10:59 AM, 26th Dec                     Анастасия                    and my order is no longer tracked           10:59 AM, 26th Dec                   Mais                   Please give me a minute to check.           10:59 AM, 26th Dec                   Mais                   Sorry for this delay, could you please confirm your contact number and your address?           11:01 AM, 26th Dec                     Анастасия                             11:03 AM, 26th Dec                   Mais                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             11:03 AM, 26th Dec                   Mais                   we will get in touch with you and deliver your order at the soonest we can           11:03 AM, 26th Dec                   Mais                   Is there anything else I can assist you with?           11:03 AM, 26th Dec                   Mais                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:05 AM, 26th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5505966