Subject: Ticket Assigned - Conversation with Malik
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 25 Dec 2022 09:44:05 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Malik Malik                    I want to ask           01:29 PM, 25th Dec                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            01:29 PM, 25th Dec                   Centrepoint UAE whatsapp bot                    Hello Malik , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            01:29 PM, 25th Dec                     Malik                    The foundation I order it's not same           01:30 PM, 25th Dec                   Centrepoint UAE whatsapp bot                    Hi Malik , let us know if we can help you with any of the following:    1. ? Order Status  2. ? Returns Process  3. ? Refund Information   4. ? Store Location  5. ?‍?Something Else    Type the option number to get started - for example, type 1 for ? Order Status   لتغيير لغة المحادثة للعربية ، اكتب عربي            01:30 PM, 25th Dec                     Malik                    5           01:30 PM, 25th Dec                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           01:30 PM, 25th Dec                   Mais                   Hi Malik, I am Mais, thank you for contacting us, how may I assist you today?           01:30 PM, 25th Dec                     Malik                    I order for this foundation but I get another one           01:32 PM, 25th Dec                     Malik                    That one I have already I want to try that one the one I order           01:32 PM, 25th Dec                   Mais                   Please give me a minute to check.           01:33 PM, 25th Dec                     Malik                    But you people change the items without inform me           01:33 PM, 25th Dec                     Malik                    Ok           01:35 PM, 25th Dec                     Malik                    Did you check           01:35 PM, 25th Dec                   Mais                   Sorry for the delay, we can arrange a collection process for the item, could you please confirm your wish about this?           01:39 PM, 25th Dec                     Malik                    I like to use that one           01:40 PM, 25th Dec                   Mais                   kindly note that we can return the item and the amount will be refunded and then you can re order the item you wish and we will do our best to deliver it correctly without any mistakes or delays           01:41 PM, 25th Dec                   Mais                   so please confirm your wish about returning the item           01:42 PM, 25th Dec                     Malik                    No need it's ok just inform before to change the item           01:42 PM, 25th Dec                     Malik                    No need thank you           01:42 PM, 25th Dec                   Mais                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:43 PM, 25th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5502955