Subject: Ticket Assigned - Conversation with Hey
From: Splash <[email-masked]>
To: [email-masked]
Date: Sun, 25 Dec 2022 09:40:48 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Hey Hey                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  Hi hey, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9407105679 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP122422002034     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            01:32 PM, 25th Dec                     Hey                    Hey           01:32 PM, 25th Dec                   Mais                   Dear customer, I am Mais, thank you for contacting us, how may I assist you today?           01:33 PM, 25th Dec                   Mais                   we can see that you have contacted us regarding your order 9407105679           01:33 PM, 25th Dec                     Hey                    I already informed ur team I need my delivery before 2 o’clock           01:34 PM, 25th Dec                     Hey                    Y know one calling me for this matter           01:34 PM, 25th Dec                     Hey                    I called twice to ur concern department           01:34 PM, 25th Dec                     Hey                    What kind of service is this ?           01:34 PM, 25th Dec                   Mais                   Please accept our full apologies for the inconvenience caused to you. This is definitely not the experience we wish you had when shopping on our website.           01:34 PM, 25th Dec                   Mais                   could you please confirm your contact number and your address?           01:34 PM, 25th Dec                     Hey                    0507708430           01:35 PM, 25th Dec                     Hey                    Deepa devadiga           01:35 PM, 25th Dec                     Hey                    Al hamriya 53 building c&d block 2nd floor 240 room no. Ops holiday inn hotel           01:35 PM, 25th Dec                     Hey                    Please if I don’t get before due time seriously am going to can Cancel my order           01:36 PM, 25th Dec                   Mais                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             01:36 PM, 25th Dec                   Mais                   we will do our best to deliver the order at the soonest we can           01:36 PM, 25th Dec                   Mais                   Is there anything else I can assist you with?           01:36 PM, 25th Dec                     Hey                    I wanted to give someone this delivery           01:37 PM, 25th Dec                     Hey                    If I don’t get on time than Wht is the use of order ?           01:37 PM, 25th Dec                   Mais                   make sure that we will do our best to deliver the order at the soonest we can           01:37 PM, 25th Dec                     Hey                    I already called twice n I informed ur team I need before 2:30           01:37 PM, 25th Dec                     Hey                    This delivery supposed to get yesterday           01:37 PM, 25th Dec                     Hey                    Bcoz of ur internal problems u canceled thats not my problem ryt           01:38 PM, 25th Dec                   Mais                   i am totally understand you, please accept our full apology for the delay           01:38 PM, 25th Dec                   Mais                   we will do our best to deliver the order as soon as we can           01:38 PM, 25th Dec                   Mais                   just please allow us the time so that we can do the needful           01:38 PM, 25th Dec                   Mais                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:40 PM, 25th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5502947