Subject: Ticket Assigned - Conversation with Salwa
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 25 Dec 2022 09:17:20 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Salwa Salwa                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  ✍️ Please enter your name Customer:  salwa Bot:  Hi salwa, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800629823 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  504194679            01:10 PM, 25th Dec                     Salwa                    Ok, waiting           01:10 PM, 25th Dec                   Mais                   Hi Salwa, I am Mais, thank you for contacting us, how may I assist you today?           01:10 PM, 25th Dec                   Mais                   we can see that you have contacted us regarding return process, could you please elaborate your query?           01:11 PM, 25th Dec                     Salwa                    Hello, I need to exchange shoes with another size           01:11 PM, 25th Dec                     Salwa                    Not returning completely           01:11 PM, 25th Dec                   Mais                   Please note that replacement options are not currently available for (Max) products. Products can be returned within 14 days through one of the following options: 1- You can contact the customer support team at (800629823) to book an appointment to receive the product to be returned.  2- You can also book an appointment to receive the returned product online by logging in to your account and going to the order history, then clicking on “order number” from this page (https://www.maxfashion.com), and choosing the products that you want to return. 3- You can visit the nearest (Max) branch and return the product to the branch.           01:12 PM, 25th Dec                     Salwa                    I ordered two sneakers and they are both big so I need smallee sizes           01:12 PM, 25th Dec                     Salwa                    I just need smaller sizes           01:13 PM, 25th Dec                   Mais                   kindly note that the exchange service is not available for MAX products, you can return the item and re order it with your specified size           01:15 PM, 25th Dec                     Salwa                    Ok           01:15 PM, 25th Dec                     Salwa                    Thnx           01:15 PM, 25th Dec                   Mais                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:17 PM, 25th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5502870