Subject: Ticket Assigned - Conversation with Milan Thapa
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 25 Dec 2022 09:21:57 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Milan Thapa Milan Thapa                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  milan thapa Bot:  Hi milan thapa, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  96566739934            01:14 PM, 25th Dec                   Mais                   Hi Milan, I am Mais, thank you for contacting us, how may I assist you today?           01:15 PM, 25th Dec                   Mais                   we can see that you have contacted us regarding refund information, could you please elaborate your query?           01:15 PM, 25th Dec                     Milan Thapa                    I want to cancel my order           01:17 PM, 25th Dec                     Milan Thapa                    Thank you, we'll notify you when your order  8407234539 for Full Length Solid Formal Trous...  is ready for collection from Centrepoint  The Avenues mall - Mohamed bin Al qasem street - 5th ring road.           01:18 PM, 25th Dec                     Milan Thapa                    I want to cancel this order.           01:18 PM, 25th Dec                   Mais                   please accept our full apology that we are unable to cancel the order right now, as it is under delivery to the store           01:19 PM, 25th Dec                   Mais                   However, the order will be automatically cancelled if not collected within 14 days and the amount will be reversed after 7-14 days.           01:20 PM, 25th Dec                   Mais                   Is there anything else I can assist you with?           01:21 PM, 25th Dec                     Milan Thapa                    Ok thnkyou           01:21 PM, 25th Dec                   Mais                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:21 PM, 25th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5502881