Subject: Ticket Assigned - Conversation with Lolita Marheni
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 25 Dec 2022 08:54:17 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Lolita Marheni Bot                   We’re closing this chat as we haven’t received a response from you. Don’t worry, you can restart this chat if you need any more help ?  نحن بصدد إغلاق هذه الدردشة لأننا لم نتلق ردًا منك. لا تقلق ، يمكنك إعادة هذه الدردشة إذا احتجت إلى المزيد من المساعدة ?           11:31 AM, 24th Oct                     Lolita Marheni                    Hello, I would like to ask about my order           12:37 PM, 25th Dec                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            12:37 PM, 25th Dec                   Centrepoint UAE whatsapp bot                    Hello Lolita Marheni , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            12:37 PM, 25th Dec                     Lolita Marheni                             12:37 PM, 25th Dec                   Centrepoint UAE whatsapp bot                    Hi Lolita Marheni , let us know if we can help you with any of the following:    1. ? Order Status  2. ? Returns Process  3. ? Refund Information   4. ? Store Location  5. ?‍?Something Else    Type the option number to get started - for example, type 1 for ? Order Status   لتغيير لغة المحادثة للعربية ، اكتب عربي            12:37 PM, 25th Dec                     Lolita Marheni                    5           12:37 PM, 25th Dec                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           12:37 PM, 25th Dec                   Mais                   Hi Lolita, I am Mais, thank you for contacting us, how may I assist you today?           12:39 PM, 25th Dec                   Mais                   we can see that you have contacted us regarding your order 9509016185           12:40 PM, 25th Dec                   Mais                   we would like to inform you that the order has not been picked up and the amount has been refunded           12:42 PM, 25th Dec                     Lolita Marheni                    Hi           12:43 PM, 25th Dec                     Lolita Marheni                    No, I still want the order           12:43 PM, 25th Dec                     Lolita Marheni                    I contacted you because I haven't got any info about the status of my orser whether it's ready or not           12:43 PM, 25th Dec                     Lolita Marheni                    I didn't request for refund           12:43 PM, 25th Dec                     Lolita Marheni                    Could you please cancel the refund?           12:44 PM, 25th Dec                   Mais                   kindly note that the order still ready for collection till 14 days and then it has been canceled and we regret to inform you that we are unable to amend on this           12:44 PM, 25th Dec                     Lolita Marheni                    So you mean I can still pick it up in splash al wahday today?           12:44 PM, 25th Dec                   Mais                   kindly note that the order has been canceled and it is not ready for pick up at the store           12:45 PM, 25th Dec                   Mais                   the amount has been refunded to the same card which you paid from           12:45 PM, 25th Dec                     Lolita Marheni                    This is really disappointing           12:45 PM, 25th Dec                     Lolita Marheni                    I never requested for refund           12:46 PM, 25th Dec                     Lolita Marheni                    Why you canceled my order           12:46 PM, 25th Dec                   Mais                   kindly note that the order has not been picked up within 14 days so that it has been canceled automatically           12:47 PM, 25th Dec                   Mais                   we are really sorry for this           12:47 PM, 25th Dec                     Lolita Marheni                    How come. I just ordered it on 21 dec. It has been just 4 days           12:47 PM, 25th Dec                     Lolita Marheni                    Sprry, we are talking about different order number           12:48 PM, 25th Dec                     Lolita Marheni                    9406750758           12:48 PM, 25th Dec                     Lolita Marheni                    This is my order number           12:48 PM, 25th Dec                   Mais                   Regarding the order 9406750758 please give us some time, because the issue has been escalated to the concerned team, and they will do their best to help you properly.           12:50 PM, 25th Dec                   Mais                   it will be ready for collection at the soonest           12:50 PM, 25th Dec                   Mais                   and you will receive a message when the order will be ready           12:51 PM, 25th Dec                     Lolita Marheni                    Ok           12:51 PM, 25th Dec                   Mais                   in case it has not been ready for pick up within 48 hours please get back to us so that we can do the needful           12:51 PM, 25th Dec                   Mais                   and we are really sorry for bothering you           12:51 PM, 25th Dec                   Mais                   Is there anything else I can assist you with?           12:51 PM, 25th Dec                   Mais                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:53 PM, 25th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5502773