Subject: Ticket Assigned - Conversation with Affan
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 25 Dec 2022 08:50:06 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Affan Affan                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi affan, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 18-00-871 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service Customer:  Start Again Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi affan, what do you need help with? Customer:  ? Refund Information Bot:   Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0096550403119            12:40 PM, 25th Dec                     Affan                    ok           12:42 PM, 25th Dec                   Mais                   Hi Affan, I am Mais, thank you for contacting us, how may I assist you today?           12:42 PM, 25th Dec                   Mais                   we can see that you have contacted us regarding refund information, could you please elaborate your query?           12:42 PM, 25th Dec                     Affan                    i returned one of my orders at entre point store However i did not get my refubnd still           12:43 PM, 25th Dec                   Mais                   could you please share the order number?           12:44 PM, 25th Dec                     Affan                    order number 8406485045           12:44 PM, 25th Dec                   Mais                   Thank you for sharing the order details. Please allow me a moment to check this for you.           12:47 PM, 25th Dec                     Affan                    ok           12:47 PM, 25th Dec                   Mais                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             12:48 PM, 25th Dec                   Mais                   we will get in touch with you at the soonest we can           12:48 PM, 25th Dec                   Mais                   Is there anything else I can assist you with?           12:48 PM, 25th Dec                     Affan                    ok           12:48 PM, 25th Dec                   Mais                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:49 PM, 25th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5502762