Subject: Ticket Assigned - Conversation with Sarath
From: Splash <[email-masked]>
To: [email-masked]
Date: Sun, 25 Dec 2022 08:17:17 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Sarath Sarath                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  Hi sarath, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            12:05 PM, 25th Dec                   Mais                   Hi Sarath, I am Mais, thank you for contacting us, how may I assist you today?           12:05 PM, 25th Dec                     Sarath                    Hi           12:05 PM, 25th Dec                   Mais                   we can see that you have contacted us regarding refund information, could you please elaborate your query?           12:06 PM, 25th Dec                     Sarath                    I returned one product because of oversize           12:06 PM, 25th Dec                     Sarath                    And i didn't got the refund yet           12:06 PM, 25th Dec                     Sarath                    Now my concern is that am leaving bahrain tomorrow           12:07 PM, 25th Dec                   Mais                   could you please share the order number?           12:07 PM, 25th Dec                     Sarath                    If u can assist me for the refund today itself, i can re order the product of mmy actual size           12:07 PM, 25th Dec                     Sarath                    7806757536           12:09 PM, 25th Dec                   Mais                   Thank you for sharing the order details. Please allow me a moment to check this for you.           12:09 PM, 25th Dec                     Sarath                    Sorry           12:09 PM, 25th Dec                     Sarath                    7806957536           12:09 PM, 25th Dec                   Mais                   Please give me a minute to check.           12:13 PM, 25th Dec                   Mais                   We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.           12:15 PM, 25th Dec                   Mais                   Is there anything else I can assist you with?           12:15 PM, 25th Dec                   Mais                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:17 PM, 25th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5502638