Subject: New Reply Received - Order Not received
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 25 Dec 2022 07:45:10 +0000

Hi Mais Hasan,  The customer has responded to the ticket.  Order Not received   Ticket comment <div>
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<div dir="ltr"><span style="font-size: 12pt; line-height: normal">Hi,</span></div>
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<span style="font-size: 12pt; line-height: normal">Below mentioned order </span><span style="color: rgb(33, 33, 33); font-size: 12pt; display: inline !important; line-height: normal">4707255107 is a new order placed today morning from MAX which
 is entirely different from the 49QR order placed on centrepoint app. Unfortunately, i have not received any confirmation messages on this but amount has been deducted from my bank. A pop message with order no with thanks was shown but i did not take any screenshots
 of it hoping that i will receive an email confirmation. </span>
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<div dir="ltr"><span style="color: rgb(33, 33, 33); font-size: 12pt; display: inline !important; line-height: normal">I have contacted the customer support yesterday but they asked me to draft the email. Please assist.</span></div>
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<div dir="ltr"><span style="color: rgb(33, 33, 33); font-size: 12pt; display: inline !important; line-height: normal">Best regards,</span></div>
<div dir="ltr"><span style="color: rgb(33, 33, 33); font-size: 12pt">Eadhiya.</span></div>
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<div>From: Centrepoint &lt;[email-masked]&gt;<br>
<b>Sent:</b> Sunday, December 25, 2022 9:54:16 AM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#5502246] - Order Not received
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<div dir="ltr">Hi Eadhiya​,</div>
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<div dir="ltr">Thank you for reaching out to us and giving us the opportunity to serve you.<br>
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We sincerely apologize for any inconvenience caused ​and for the delay.</div>
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<div dir="ltr">Kindly note that we are unable to find any amount of  49 QAR has been deducted recently.</div>
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<div dir="ltr">However, we would like to inform you that after checking your order 4707255107, and according to the information available to us, it turns that you have an order has been placed on Dec 25, 2022 with the amount of QAR80.00 and it was paid by NAPS,
 and it is under delivery to the store and it will be delivered at the soonest.</div>
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<div dir="ltr">In case you have faced any issue with the delivery process, please let us know so that we can check for you and assist you further.<br>
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We are looking forward to hear from you soon. Thank you for your help!</div>
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<div dir="ltr">Thank You,</div>
<div dir="ltr">Centrepoint Support Team.</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5502246