Subject: Ticket Assigned - Conversation with @happy
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 24 Dec 2022 08:00:38 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with @happy @happy                    2           11:22 AM, 24th Dec                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            11:22 AM, 24th Dec                   Centrepoint UAE whatsapp bot                    Hello @happy , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            11:22 AM, 24th Dec                     @happy                    3           11:22 AM, 24th Dec                   Centrepoint UAE whatsapp bot                    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.            11:22 AM, 24th Dec                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             11:22 AM, 24th Dec                     @happy                    2           11:22 AM, 24th Dec                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             11:22 AM, 24th Dec                     @happy                    1           11:22 AM, 24th Dec                   Centrepoint UAE whatsapp bot                   Please enter your email address           11:22 AM, 24th Dec                     @happy                    [email-masked]           11:22 AM, 24th Dec                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           11:22 AM, 24th Dec                     @happy                    Ok           11:22 AM, 24th Dec                     @happy                    Urjent           11:23 AM, 24th Dec                   Mais                   Hi Akhilan, I am Mais, thank you for contacting us, how may I assist you today?           11:24 AM, 24th Dec                     @happy                    Boss my money still not get           11:24 AM, 24th Dec                     @happy                    U people are playing or what?           11:25 AM, 24th Dec                     @happy                    No serious           11:25 AM, 24th Dec                   Mais                   Please accept our full apologies for the inconvenience caused to you.           11:27 AM, 24th Dec                   Mais                   could you please share the order number with us           11:27 AM, 24th Dec                     @happy                    How many time I share           11:27 AM, 24th Dec                     @happy                    9402929005           11:27 AM, 24th Dec                     @happy                    Your customer care staff is not respond properly, I am waiting 20 days but still not get           11:29 AM, 24th Dec                   Mais                   We would like to inform you that we have processed the refund of amount (AED93.70) on (12/6/22 ) and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           11:32 AM, 24th Dec                   Mais                   In the event that the amount does not appear in your account within the specified time, please contact your bank in order to serve you fully.           11:32 AM, 24th Dec                   Mais                   Is there anything else I can assist you with?           11:32 AM, 24th Dec                     @happy                    I need trancectin number           11:33 AM, 24th Dec                     @happy                    What I will ask for bank           11:33 AM, 24th Dec                     @happy                    How I know brother           11:34 AM, 24th Dec                     @happy                    I didn't get any kind off msg nD ntg           11:34 AM, 24th Dec                   Mais                   Please give me a minute to check.           11:34 AM, 24th Dec                     @happy                    Of course           11:34 AM, 24th Dec                     @happy                    +971544332890 is my mobile number.           11:36 AM, 24th Dec                     @happy                    [email-masked]  and this one is my Gmail account.           11:36 AM, 24th Dec                   Mais                   the refund was processed on Dec 06 and maximum the credit happens with in 14 days.           11:37 AM, 24th Dec                     @happy                    Because when I ordering time because when I ordering time I put wrong contact number that's why I didn't get your call and order is cancelled now and I didn't get that refund money also please do something           11:37 AM, 24th Dec                   Mais                   we kindly ask you to please check the refund status with your bank           11:37 AM, 24th Dec                     @happy                    Yes but I still not get any messages           11:37 AM, 24th Dec                     @happy                              11:38 AM, 24th Dec                     @happy                    Boss I cannot go bank because is one is my online banking payment, and this and no any specific bank is here, okay please do something and I didn't get any kind of your side message for refund cash money           11:39 AM, 24th Dec                   Mais                   Thank you for sharing the order details. Please allow me a moment to check this for you.           11:41 AM, 24th Dec                     @happy                    Please ?           11:41 AM, 24th Dec                     @happy                    I need my refund Cash is return back           11:41 AM, 24th Dec                   Mais                   Kindly note that you have used the card ending with **9420 at the time of placing the order and the refund has been processed to the same card. Please contact the card issuing bank to check for the refund.           11:48 AM, 24th Dec                     @happy                    Yes god is same number okay because I cannot go bank brother this is online account number that's why I am requesting with you please put in the same account           11:49 AM, 24th Dec                   Mais                   Kindly note that the refund was processed to the card and you need to check with the bank who issued this card to you.           11:50 AM, 24th Dec                   Mais                   Is there anything else I can assist you with?           11:51 AM, 24th Dec                     @happy                    This card issue for myself okay and this one for online banking no any bank here servicing about this card           11:51 AM, 24th Dec                   Mais                   Please note that the card will be issued by some back and the name of the bank will be mentioned on the card like ENBD, FAB, RAK etc.           11:53 AM, 24th Dec                     @happy                    NBD           11:54 AM, 24th Dec                     @happy                    But they are not responding           11:54 AM, 24th Dec                     @happy                    Brother           11:54 AM, 24th Dec                     @happy                    Can I get cash for my address please           11:55 AM, 24th Dec                     @happy                    I am requesting with you           11:55 AM, 24th Dec                   Mais                   Please check with NBD bank or check the online statement and if still you do not see the credit, please get back to us.           11:55 AM, 24th Dec                   Mais                   as well, we regret to inform you that we are unable to change the refund method after it has been confirmed.           11:55 AM, 24th Dec                   Mais                   Is there anything else I can assist you with?           11:56 AM, 24th Dec                     @happy                    I check already bro           11:56 AM, 24th Dec                     @happy                    Not showing any refund Cash           11:56 AM, 24th Dec                   Mais                   kindly note that the refund will be to your bank account not as a cash           11:57 AM, 24th Dec                   Mais                   so please check with NBD bank or check the online statement and if still you do not see the credit, please get back to us.           11:57 AM, 24th Dec                     @happy                    Yes bro iff u r company sent the many for my number getting messages also           11:58 AM, 24th Dec                     @happy                    Know           11:58 AM, 24th Dec                   Mais                   please check with your bank in order to be fully assisted as the refund has been processed successfully from our end           11:59 AM, 24th Dec                   Mais                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:00 PM, 24th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5498842