Subject: Ticket Assigned - Conversation with S
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 24 Dec 2022 07:43:38 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with S S                    Hello I just got my online order delivered I want to exchange size for an item what is the process?           11:36 AM, 24th Dec                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            11:36 AM, 24th Dec                   MAX UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            11:36 AM, 24th Dec                     S                    1           11:36 AM, 24th Dec                   MAX UAE whatsapp bot                    Hello S , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            11:36 AM, 24th Dec                     S                    Size exchange           11:36 AM, 24th Dec                   MAX UAE whatsapp bot                    Hi S , let us know if we can help you with any of the following:    1. ? Order Status  2. ? Returns Process  3. ? Refund Information   4. ? Store Location  5. ?‍?Something Else    Type the option number to get started - for example, type 1 for ? Order Status   لتغيير لغة المحادثة للعربية ، اكتب عربي            11:36 AM, 24th Dec                     S                    5           11:36 AM, 24th Dec                   MAX UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           11:36 AM, 24th Dec                     S                    Ok           11:36 AM, 24th Dec                   Mais                   Dear customer, I am Mais, thank you for contacting us, how may I assist you today?           11:37 AM, 24th Dec                     S                    Hello I just got my online order delivered I want to exchange size for an item what is the process?           11:38 AM, 24th Dec                   Mais                   Please note that replacement options are not currently available for (Max) products. Products can be returned within 14 days through one of the following options: 1- You can contact the customer support team at (800629823) to book an appointment to receive the product to be returned.  2- You can also book an appointment to receive the returned product online by logging in to your account and going to the order history, then clicking on “order number” from this page (https://www.maxfashion.com), and choosing the products that you want to return. 3- You can visit the nearest Max branch and return the product to the branch.           11:42 AM, 24th Dec                   Mais                   Is there anything else I can assist you with?           11:42 AM, 24th Dec                   Mais                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:43 AM, 24th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5498764