Subject: Ticket Assigned - Conversation with Veervikram
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 24 Dec 2022 07:43:18 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Veervikram Veervikram                    Good Day Sir           11:31 AM, 24th Dec                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            11:31 AM, 24th Dec                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            11:31 AM, 24th Dec                     Veervikram                    1           11:31 AM, 24th Dec                   Centrepoint UAE whatsapp bot                    Hello Veervikram , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            11:31 AM, 24th Dec                     Veervikram                    1           11:31 AM, 24th Dec                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           11:31 AM, 24th Dec                     Veervikram                    Your order9406088006           11:32 AM, 24th Dec                   Centrepoint UAE whatsapp bot                   Sorry, this order number seems invalid. ?  Please check your order confirmation email or SMS for the correct order number.           11:32 AM, 24th Dec                   Centrepoint UAE whatsapp bot                    Please type 1 to continue   Or type 2 to go back to the main menu  ?            11:32 AM, 24th Dec                     Veervikram                    1           11:32 AM, 24th Dec                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           11:32 AM, 24th Dec                     Veervikram                    9406088006           11:33 AM, 24th Dec                   Centrepoint UAE whatsapp bot                    Great news! ? Your order is ready for pick-up   Please check your email or SMS for more details. Don't forget to collect your order within 14 days to avoid cancellation.            11:33 AM, 24th Dec                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             11:33 AM, 24th Dec                     Veervikram                    2           11:33 AM, 24th Dec                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             11:33 AM, 24th Dec                     Veervikram                    1           11:33 AM, 24th Dec                   Centrepoint UAE whatsapp bot                   Please enter your email address           11:33 AM, 24th Dec                     Veervikram                    [email-masked]           11:34 AM, 24th Dec                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           11:34 AM, 24th Dec                     Veervikram                    Thanks           11:34 AM, 24th Dec                     Veervikram                    I am waiting           11:35 AM, 24th Dec                   Mais                   Hi Vikram, I am Mais, thank you for contacting us, how may I assist you today?           11:35 AM, 24th Dec                   Mais                   we can see that you have contacted us regarding your order 9406088006           11:35 AM, 24th Dec                     Veervikram                    I need your help           11:35 AM, 24th Dec                     Veervikram                    Yes           11:36 AM, 24th Dec                     Veervikram                    By mistaken I selected wrong location           11:36 AM, 24th Dec                     Veervikram                    In place of marina mall Abu Dhabi           11:36 AM, 24th Dec                     Veervikram                    I selected Madina mall           11:36 AM, 24th Dec                     Veervikram                    Which is in Dubai and I am located in Abu Dhabi           11:37 AM, 24th Dec                     Veervikram                    Yesterday I also visited Centrepoint Marina Mall Abu Dhabi and requested them           11:37 AM, 24th Dec                     Veervikram                    Please if you can change the location from Dubai to Abu Dhabi           11:38 AM, 24th Dec                   Mais                   kindly accept our full apology that we are unable to change the pick up location of the order after it has been confirmed           11:40 AM, 24th Dec                     Veervikram                    Are you with me           11:40 AM, 24th Dec                     Veervikram                    What the solution           11:40 AM, 24th Dec                   Mais                   kindly note that the order will be available for collection till 14 days start from the date of receiving the pick up message           11:41 AM, 24th Dec                   Mais                   and anyone from your end can collect the order on your behalf           11:41 AM, 24th Dec                     Veervikram                    If you are unable to do so then please cancel the order and refund amount in my card           11:41 AM, 24th Dec                   Mais                   The order will be automatically cancelled if not collected within 14 days and the amount will be reversed after 7-14 days.           11:42 AM, 24th Dec                     Veervikram                    Okay           11:42 AM, 24th Dec                     Veervikram                    Thanks           11:42 AM, 24th Dec                   Mais                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:43 AM, 24th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5498763