Subject: Ticket Assigned - Conversation with Shilpa Joseph
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 24 Dec 2022 07:36:47 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Shilpa Joseph Shilpa Joseph                    Hi.  I have issued returns.  Been a few days now           11:24 AM, 24th Dec                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            11:24 AM, 24th Dec                   MAX UAE whatsapp bot                    Hello Shilpa Joseph , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            11:24 AM, 24th Dec                     Shilpa Joseph                    2           11:25 AM, 24th Dec                   MAX UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800629823 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            11:25 AM, 24th Dec                   MAX UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             11:25 AM, 24th Dec                     Shilpa Joseph                    2           11:25 AM, 24th Dec                   MAX UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             11:25 AM, 24th Dec                     Shilpa Joseph                    1           11:25 AM, 24th Dec                   MAX UAE whatsapp bot                   Please enter your email address           11:25 AM, 24th Dec                     Shilpa Joseph                    [email-masked]           11:25 AM, 24th Dec                   MAX UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           11:25 AM, 24th Dec                   Mais                   Hi Shilpa, I am Mais, thank you for contacting us, how may I assist you today?           11:27 AM, 24th Dec                     Shilpa Joseph                    Hi.  I have issued returns.  Been a few days now           11:27 AM, 24th Dec                   Mais                   we can see that you have contacted us regarding return process, could you please elaborate your query?           11:27 AM, 24th Dec                     Shilpa Joseph                    I have requested returns around 3 days ago.           11:28 AM, 24th Dec                     Shilpa Joseph                    There has been no update           11:28 AM, 24th Dec                     Shilpa Joseph                    No one has come to collect the items           11:28 AM, 24th Dec                   Mais                   could you please share the order number along with your contact number           11:29 AM, 24th Dec                     Shilpa Joseph                             11:31 AM, 24th Dec                     Shilpa Joseph                             11:31 AM, 24th Dec                     Shilpa Joseph                    Two orders           11:31 AM, 24th Dec                     Shilpa Joseph                    0523317052 , contact number           11:31 AM, 24th Dec                   Mais                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             11:35 AM, 24th Dec                   Mais                   we will get in touch with you at the soonest we can           11:35 AM, 24th Dec                   Mais                   Is there anything else I can assist you with?           11:35 AM, 24th Dec                     Shilpa Joseph                    Thank you.           11:35 AM, 24th Dec                   Mais                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:36 AM, 24th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5498735