Subject: Ticket Assigned - Conversation with Aparna Nair Nithya
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 24 Dec 2022 07:36:25 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Aparna Nair Nithya Aparna Nair Nithya                    Hi           11:17 AM, 24th Dec                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            11:17 AM, 24th Dec                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            11:17 AM, 24th Dec                     Aparna Nair Nithya                    1           11:17 AM, 24th Dec                   Centrepoint UAE whatsapp bot                    Hello Aparna Nair Nithya , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            11:17 AM, 24th Dec                     Aparna Nair Nithya                    2           11:18 AM, 24th Dec                   Centrepoint UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            11:18 AM, 24th Dec                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             11:18 AM, 24th Dec                     Aparna Nair Nithya                    3           11:18 AM, 24th Dec                   Centrepoint UAE whatsapp bot                    Hi Aparna Nair Nithya , let us know if we can help you with any of the following:    1. ? Order Status  2. ? Returns Process  3. ? Refund Information   4. ? Store Location  5. ?‍?Something Else    Type the option number to get started - for example, type 1 for ? Order Status   لتغيير لغة المحادثة للعربية ، اكتب عربي            11:18 AM, 24th Dec                     Aparna Nair Nithya                    3           11:18 AM, 24th Dec                   Centrepoint UAE whatsapp bot                    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.            11:18 AM, 24th Dec                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             11:18 AM, 24th Dec                     Aparna Nair Nithya                    2           11:18 AM, 24th Dec                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             11:18 AM, 24th Dec                     Aparna Nair Nithya                    1           11:19 AM, 24th Dec                   Centrepoint UAE whatsapp bot                   Please enter your email address           11:19 AM, 24th Dec                     Aparna Nair Nithya                    [email-masked]           11:19 AM, 24th Dec                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           11:19 AM, 24th Dec                   Mais                   Hi Aparna, I am Mais, thank you for contacting us, how may I assist you today?           11:20 AM, 24th Dec                   Mais                   we can see that you have contacted us regarding refund information, could you please elaborate your query?           11:21 AM, 24th Dec                   Mais                   Hi, I'm not getting a response from you. Are we still connected?           11:22 AM, 24th Dec                   Mais                   I have not received a response from you still, please confirm if we are still connected?           11:24 AM, 24th Dec                     Aparna Nair Nithya                    Hi           11:24 AM, 24th Dec                     Aparna Nair Nithya                    Yes           11:24 AM, 24th Dec                     Aparna Nair Nithya                              11:25 AM, 24th Dec                   Mais                   could you please share the order number?           11:29 AM, 24th Dec                     Aparna Nair Nithya                    #9406198746           11:30 AM, 24th Dec                   Mais                   We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.           11:33 AM, 24th Dec                   Mais                   Once the refund is processed the amount you paid as an online voucher           11:34 AM, 24th Dec                   Mais                   Is there anything else I can assist you with?           11:34 AM, 24th Dec                   Mais                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:36 AM, 24th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5498734