Subject: Ticket Assigned - Conversation with Dalal
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sat, 24 Dec 2022 07:07:36 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Dalal Dalal                    Bot:    Hi, welcome to Babyshop?  مرحبًا بك في بيبي شوب  Bot:  ✍️ Please enter your name Customer:  dalal Bot:  Hi dalal, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  8407102027 Bot:   Sorry, your order was not processed.   Your purchase couldn't be completed. We haven't deducted the payment from your card.?Please try again or use Cash on Delivery   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0096599714980            11:01 AM, 24th Dec                   Mais                   Hi Dalal, I am Mais, thank you for contacting us, how may I assist you today?           11:02 AM, 24th Dec                   Mais                   we can see that you have contacted us regarding your order 8407102027           11:02 AM, 24th Dec                   Mais                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (8407102027) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (8407102032).           11:05 AM, 24th Dec                   Mais                   The payment has been captured only once from your account which is for the new successfully placed order.  Once this order has been shipped out you will receive an email notification for the same containing the tracking details.           11:05 AM, 24th Dec                   Mais                   Is there anything else I can assist you with?           11:05 AM, 24th Dec                   Mais                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:07 AM, 24th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5498587