Subject: Ticket Assigned - Conversation with Hello
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 24 Dec 2022 06:54:19 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Hello Hello                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi hello, what do you need help with? Customer:  Start Again Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi hello, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  4706945650 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP1224221000578     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait, our agent will be with you shortly. Thanks Agent:  Hi Tahani, I am Mais, thank you for contacting us, how may I assist you today? Agent:  we can see that you have contacted us regarding your order 4706945650 Customer:  Hello Agent:  We have checked for you and found via your order tracking number that your order (4706945650) has been out for delivery on (Dec 24\22), and we hope it will be delivered to you as soon as possible. Customer:  I recieved a  message of cancellation of cocomelon toy Customer:  However.. when i open app i still can order it Customer:  I need this toy please Customer:  Can i know why it was cancelled Customer:  And if i can have please Agent:  please allow me a minute to check this for you Agent:  We truly apologize for the inconvenience caused. This is definitely not the experience we want our customers to have when shopping with us, however, please understand that whenever you place an order, all the items you wish to purchase go to our quality team for quality checks to make sure they are in good condition. Good condition to be sent to you. Agent:  We regret to inform you that the product  from the order 4706945650 was canceled because it ran out of stock/quality check issues, so we partially shipped your order, and the amount of the canceled product QAR62.00 was returned to your account on 12/24/22 and it takes 7 to 14 working days for the amount to appear in your account, according to procedures your bank. Agent:  Once again please accept our full apology Agent:  Is there anything else I can assist you with? Customer:  How i can get it Customer:  I make order agian? Customer:  It is still on App available Agent:  kindly allow us the time so that the issue can be solved and then you can re order it Customer:  How much time i wait? Customer:  Will i get a notice if problem solved! Agent:  please allow me a minute to check if it is available online Customer:  Ok Customer:  Yes? Agent:  please allow me a minute Customer:  Ok Agent:  kindly note that this item is out of stock now Agent:  ​You can enter the e-mail on the product page in the "Notify me" field in order to be notified when the product is available in stock. Agent:  Is there anything else I can assist you with? Customer:  Thank you Agent:  It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day. Customer:  I went to store to make notification once available Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            10:38 AM, 24th Dec                     Hello                    The app showes 3 peices left           10:38 AM, 24th Dec                     Hello                    So there is no icon to notify me once available           10:39 AM, 24th Dec                     Hello                    Hello           10:40 AM, 24th Dec                   Mais                   Hi Tahani, I am Mais, thank you for contacting us.           10:40 AM, 24th Dec                     Hello                    Hi           10:40 AM, 24th Dec                   Mais                   please note that this is the link of the item https://www.centrepointstores.com/ae/en/Baby-and-Moms/Toys/Baby-and-Preschool/BABYSHOP-Cocomelon-Little-Plush-Toy/p/164209515           10:40 AM, 24th Dec                     Hello                    Why link does not open           10:41 AM, 24th Dec                   Mais                   please allow me a minute, thanks for your patient           10:43 AM, 24th Dec                   Mais                   sorry for this delay, we are still checking           10:46 AM, 24th Dec                   Mais                   we regret to inform you that the item is out of stock on the online           10:51 AM, 24th Dec                   Mais                   but it is available at the stores           10:51 AM, 24th Dec                   Mais                            10:52 AM, 24th Dec                   Mais                   Is there anything else I can assist you with?           10:52 AM, 24th Dec                   Mais                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:54 AM, 24th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5498552