Subject: Ticket Assigned - Conversation with J
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 24 Dec 2022 06:50:08 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with J J                    Hi, I requested a return of items I ordered online. No one arrange collection and there’s no option on the app to follow up or re-request the return           10:28 AM, 24th Dec                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            10:28 AM, 24th Dec                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            10:28 AM, 24th Dec                     J                    1           10:28 AM, 24th Dec                   Centrepoint UAE whatsapp bot                    Hello J , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            10:28 AM, 24th Dec                     J                    3           10:28 AM, 24th Dec                   Centrepoint UAE whatsapp bot                    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.            10:28 AM, 24th Dec                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             10:28 AM, 24th Dec                     J                    2           10:29 AM, 24th Dec                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             10:29 AM, 24th Dec                     J                    1           10:29 AM, 24th Dec                   Centrepoint UAE whatsapp bot                   Please enter your email address           10:29 AM, 24th Dec                     J                    [email-masked]           10:29 AM, 24th Dec                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           10:29 AM, 24th Dec                   Mais                   Hi Justine, I am Mais, thank you for contacting us, how may I assist you today?           10:32 AM, 24th Dec                   Mais                   we can see that you have contacted us regarding refund information, could you please elaborate your query?           10:32 AM, 24th Dec                   Mais                   Hi, I'm not getting a response from you. Are we still connected?           10:35 AM, 24th Dec                   Mais                   I have not received a response from you still, please confirm if we are still connected?           10:39 AM, 24th Dec                     J                    Hi, I requested a return of items I ordered online. No one arrange collection and there’s no option on the app to follow up or re-request the return           10:39 AM, 24th Dec                     J                    Order number is 9404166477           10:40 AM, 24th Dec                   Mais                   could you please confirm your contact number?           10:41 AM, 24th Dec                   Mais                   Hi, I'm not getting a response from you. Are we still connected?           10:42 AM, 24th Dec                   Mais                   I have not received a response from you still, please confirm if we are still connected?           10:44 AM, 24th Dec                     J                    0547926794           10:46 AM, 24th Dec                   Mais                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             10:48 AM, 24th Dec                   Mais                   we will get in touch with you at the soonest we can           10:48 AM, 24th Dec                   Mais                   Is there anything else I can assist you with?           10:48 AM, 24th Dec                     J                    No that’s all thank you           10:48 AM, 24th Dec                   Mais                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:49 AM, 24th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5498530