Subject: Ticket Assigned - Conversation with Abir Houry
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 24 Dec 2022 06:49:36 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Abir Houry Abir Houry                    Hello           10:30 AM, 24th Dec                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            10:30 AM, 24th Dec                   MAX UAE whatsapp bot                    Hello Abir Houry , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            10:30 AM, 24th Dec                     Abir Houry                    3           10:30 AM, 24th Dec                   MAX UAE whatsapp bot                    Returned some items? Here's how your refund works?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card- Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card- Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.            10:30 AM, 24th Dec                   MAX UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             10:30 AM, 24th Dec                     Abir Houry                    2           10:30 AM, 24th Dec                   MAX UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             10:30 AM, 24th Dec                     Abir Houry                    1           10:30 AM, 24th Dec                   MAX UAE whatsapp bot                   Please enter your email address           10:30 AM, 24th Dec                     Abir Houry                    [email-masked]           10:30 AM, 24th Dec                   MAX UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           10:30 AM, 24th Dec                     Abir Houry                    Okay           10:31 AM, 24th Dec                   Mais                   Hi Abir, I am Mais, thank you for contacting us, how may I assist you today?           10:33 AM, 24th Dec                     Abir Houry                    Hello           10:33 AM, 24th Dec                   Mais                   we can see that you have contacted us regarding refund information, could you please elaborate your query?           10:33 AM, 24th Dec                     Abir Houry                    I requested return item from last week and the delivery came and took it           10:33 AM, 24th Dec                     Abir Houry                    They send me message that it needs some few days to appear           10:33 AM, 24th Dec                     Abir Houry                    Till now I haven’t received my refund           10:34 AM, 24th Dec                     Abir Houry                             10:34 AM, 24th Dec                     Abir Houry                    As i remember that I choose to have the refund on max account so I can order again           10:34 AM, 24th Dec                     Abir Houry                    Can you please check for me where will I get my account? Bank or max account           10:35 AM, 24th Dec                   Mais                   Thank you for sharing the order details. Please allow me a moment to check this for you.           10:37 AM, 24th Dec                     Abir Houry                    Ok           10:40 AM, 24th Dec                   Mais                   We would like to inform you that we have processed the refund of amount AED27.00 on 12/19/22  and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           10:45 AM, 24th Dec                   Mais                   In the event that the amount does not appear in your account within the specified time, please contact your bank in order to serve you fully           10:45 AM, 24th Dec                   Mais                   Is there anything else I can assist you with?           10:45 AM, 24th Dec                     Abir Houry                    Okay so the amount should appear in my bank account?           10:46 AM, 24th Dec                   Mais                   yes exactly           10:48 AM, 24th Dec                     Abir Houry                    Alright perfect thank you           10:48 AM, 24th Dec                   Mais                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:49 AM, 24th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5498527