Subject: Ticket Assigned - Conversation with Shinuja
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 24 Dec 2022 06:38:57 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Shinuja Shinuja                    Hi           10:18 AM, 24th Dec                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            10:18 AM, 24th Dec                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            10:18 AM, 24th Dec                     Shinuja                    1           10:19 AM, 24th Dec                   Centrepoint UAE whatsapp bot                    Hello Shinuja , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            10:19 AM, 24th Dec                     Shinuja                    2           10:19 AM, 24th Dec                   Centrepoint UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            10:19 AM, 24th Dec                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             10:19 AM, 24th Dec                     Shinuja                    2           10:19 AM, 24th Dec                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             10:19 AM, 24th Dec                     Shinuja                    1           10:19 AM, 24th Dec                   Centrepoint UAE whatsapp bot                   Please enter your email address           10:19 AM, 24th Dec                     Shinuja                    [email-masked]           10:20 AM, 24th Dec                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           10:20 AM, 24th Dec                   Mais                   Hi Shinuja, I am Mais, thank you for contacting us, how may I assist you today?           10:21 AM, 24th Dec                   Mais                   we can see that you have contacted us regarding return process, could you please elaborate your query?           10:21 AM, 24th Dec                     Shinuja                    Hi Mais ..i did buy some things from centerpoint online ..but need to return and exchange some due to size issues can I visit splash outlet as they are splash products           10:22 AM, 24th Dec                   Mais                   could you please share with me the order number           10:23 AM, 24th Dec                     Shinuja                    9406673921           10:24 AM, 24th Dec                     Shinuja                             10:24 AM, 24th Dec                   Mais                   could you please provide us with the name of the item you want to return as it is on the site?           10:27 AM, 24th Dec                     Shinuja                             10:28 AM, 24th Dec                     Shinuja                    The highlighted ones           10:28 AM, 24th Dec                   Mais                   kindly note that these 2 items (Solid Polo T-shirt with Short Sleeves and Button Closure) and (Styli Active Short Sleeves Contrast Panel Activewear T-shirt), you can return them to the store or through the online, but this one  Set of 2 - Solid Long Leg Shaping Briefs comes under the non returnable items so it can not be returned or exchanged           10:30 AM, 24th Dec                   Mais                   Is there anything else I can assist you with?           10:31 AM, 24th Dec                   Mais                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:34 AM, 24th Dec                     Shinuja                    Okay so I can visit Splash outlet right           10:34 AM, 24th Dec                   Mais                   yes you can           10:34 AM, 24th Dec                     Shinuja                    Thanks           10:34 AM, 24th Dec                   Mais                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:38 AM, 24th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5498489