Subject: Ticket Assigned - Conversation with Hello
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 24 Dec 2022 06:38:11 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Hello Hello                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi hello, what do you need help with? Customer:  Start Again Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi hello, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  4706945650 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP1224221000578     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            10:19 AM, 24th Dec                   Mais                   Hi Tahani, I am Mais, thank you for contacting us, how may I assist you today?           10:20 AM, 24th Dec                   Mais                   we can see that you have contacted us regarding your order 4706945650           10:20 AM, 24th Dec                     Hello                    Hello           10:20 AM, 24th Dec                   Mais                   We have checked for you and found via your order tracking number that your order (4706945650) has been out for delivery on (Dec 24\22), and we hope it will be delivered to you as soon as possible.           10:20 AM, 24th Dec                     Hello                    I recieved a  message of cancellation of cocomelon toy           10:21 AM, 24th Dec                     Hello                    However.. when i open app i still can order it           10:21 AM, 24th Dec                     Hello                    I need this toy please           10:21 AM, 24th Dec                     Hello                    Can i know why it was cancelled           10:21 AM, 24th Dec                     Hello                    And if i can have please           10:22 AM, 24th Dec                   Mais                   please allow me a minute to check this for you           10:22 AM, 24th Dec                   Mais                   We truly apologize for the inconvenience caused. This is definitely not the experience we want our customers to have when shopping with us, however, please understand that whenever you place an order, all the items you wish to purchase go to our quality team for quality checks to make sure they are in good condition. Good condition to be sent to you.           10:24 AM, 24th Dec                   Mais                   We regret to inform you that the product  from the order 4706945650 was canceled because it ran out of stock/quality check issues, so we partially shipped your order, and the amount of the canceled product QAR62.00 was returned to your account on 12/24/22 and it takes 7 to 14 working days for the amount to appear in your account, according to procedures your bank.           10:25 AM, 24th Dec                   Mais                   Once again please accept our full apology           10:25 AM, 24th Dec                   Mais                   Is there anything else I can assist you with?           10:25 AM, 24th Dec                     Hello                    How i can get it           10:27 AM, 24th Dec                     Hello                    I make order agian?           10:27 AM, 24th Dec                   Mais                   kindly allow us the time so that the issue can be solved and then you can re order it           10:27 AM, 24th Dec                     Hello                    It is still on App available           10:27 AM, 24th Dec                     Hello                    How much time i wait?           10:28 AM, 24th Dec                     Hello                    Will i get a notice if problem solved!           10:28 AM, 24th Dec                   Mais                   please allow me a minute to check if it is available online           10:28 AM, 24th Dec                     Hello                    Ok           10:30 AM, 24th Dec                     Hello                    Yes?           10:31 AM, 24th Dec                   Mais                   please allow me a minute           10:31 AM, 24th Dec                     Hello                    Ok           10:32 AM, 24th Dec                   Mais                   kindly note that this item is out of stock now           10:36 AM, 24th Dec                   Mais                   ​You can enter the e-mail on the product page in the "Notify me" field in order to be notified when the product is available in stock.           10:36 AM, 24th Dec                   Mais                   Is there anything else I can assist you with?           10:36 AM, 24th Dec                     Hello                    Thank you           10:36 AM, 24th Dec                   Mais                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:37 AM, 24th Dec                     Hello                    I went to store to make notification once available           10:38 AM, 24th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5498485