Subject: Ticket Assigned - Conversation with Hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 24 Dec 2022 06:31:01 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Hi Hi                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi hi, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.   Paid by debit card "NAPS"- card issuer may take an additional 2-15 business days to process the transaction.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            10:15 AM, 24th Dec                   Mais                   Hi Iliya, I am Mais, thank you for contacting us, how may I assist you today?           10:15 AM, 24th Dec                   Mais                   we can see that you have contacted us regarding refund information, could you please elaborate your query?           10:15 AM, 24th Dec                     Hi                    HI MAIS           10:15 AM, 24th Dec                     Hi                    HOW R U ?           10:15 AM, 24th Dec                     Hi                    YES           10:16 AM, 24th Dec                     Hi                    9403788237           10:16 AM, 24th Dec                     Hi                    THIS IS MY order           10:16 AM, 24th Dec                     Hi                    in that one is cancled from your end           10:16 AM, 24th Dec                     Hi                    i didn't get my refund money           10:16 AM, 24th Dec                   Mais                   Please give me a minute to check.           10:17 AM, 24th Dec                     Hi                    so can you please help me to solve this issue           10:17 AM, 24th Dec                     Hi                    ok           10:17 AM, 24th Dec                     Hi                    iam waiting           10:18 AM, 24th Dec                     Hi                    please check           10:18 AM, 24th Dec                   Mais                   We would like to inform you that we have processed the refund of amount AED23.00 on 12/2/22  and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           10:19 AM, 24th Dec                   Mais                   In the event that the amount does not appear in your account within the specified time, please contact your bank in order to serve you in the best way           10:19 AM, 24th Dec                   Mais                   Is there anything else I can assist you with?           10:19 AM, 24th Dec                     Hi                    if your guys will refund then no need to ask my bank           10:20 AM, 24th Dec                     Hi                    i will get the notification           10:20 AM, 24th Dec                     Hi                    i will untill 30th of this month let's see           10:22 AM, 24th Dec                   Mais                   thanks for your patient and understanding           10:22 AM, 24th Dec                     Hi                    and one more thing if you guys don't have stocks           10:22 AM, 24th Dec                   Mais                   in case you have faced any issue please let us know so that we can do the needful           10:22 AM, 24th Dec                   Mais                   Is there anything else I can assist you with?           10:22 AM, 24th Dec                     Hi                    y u guys mentioned last one pice on stocks           10:23 AM, 24th Dec                   Mais                   Make sure that we will do our best to try not repeat such mistakes again, and we will work hard to raise our quality service and improve our performance in order to meet all your wish.           10:23 AM, 24th Dec                     Hi                    so it means if last one pc stock qty means no more stocks available iam a right?           10:23 AM, 24th Dec                   Mais                   kindly note that may it out of stock and may it has been canceled due to quality check issues           10:26 AM, 24th Dec                   Mais                   Is there anything else I can assist you with?           10:28 AM, 24th Dec                   Mais                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:30 AM, 24th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5498472