Subject: Note Added - [#5387938] Delivered an opened item
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 24 Dec 2022 06:29:31 +0000

Hi ,    Nermin Shehadeh added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5387938    Subject:  Delivered an opened item   Requester: Ahmed    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Hi <a id="OWAAMB52ED5DA832D402EA0B5D1D6E62D4DA3" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Ankkur Gupta</span></a>, &amp; Hi
<a id="OWAAM6E9C32A3D39B4902A6D1829BCB5239FE" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@CentrePoint Support Team</span></a>,</div>
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<div class="MsoNormal">We will replace the new item on Monday, unfortunately tomorrow warehouse closed.</div>
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<b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#0D0D0D'>Rajesh Lama</span></b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#FF9900'></span>
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<b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Babyshop
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<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>P.O. Box 17155</span><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#7F7F7F'>
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<span lang="FR" style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#0D0D0D'>E-mail:
</span><u><span lang="FR" style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#0070C0'><a href="mailto:[email-masked]" rel="noreferrer"><span style="color:#0070C0">[email-masked]</span></a></span></u><b><span lang="FR" style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#F79646'>|</span></b><span lang="FR" style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#0099FF'><a href="http://www.landmarkgroup.com" rel="noreferrer">www.landmarkgroup.com</a>
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<div>From: Ankkur Gupta &lt;[email-masked]&gt; <br>
<b>Sent:</b> Friday, December 23, 2022 4:51 PM<br>
<b>To:</b> Centrepoint &lt;[email-masked]&gt;; Babyshop Home Delivery &lt;[email-masked]&gt;; Anand Nukala &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#5387938] - Delivered an opened item</div>
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<div class="MsoNormal">Hi <a id="OWAAMDAD07CA31C1D400F9C75298A2F1C0C58" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Centrepoint</span></a>,</div>
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<div class="MsoNormal">Please refer attached mail for ref.</div>
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<div class="MsoNormal"><a id="OWAAM269939A3E6C64C059165AA5EAC5C7FE6" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Babyshop Home Delivery</span></a></div>
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<div class="MsoNormal">Anand/Ranjith/Rajesh/ - Please take back this item &amp; replace with new piece.
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<div class="MsoNormal">Regards,<br>
Ankur </div>
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<b>From:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Friday, 23 December 2022 4:30 PM<br>
<b>To:</b> Babyshop Home Delivery &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Anand Nukala &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Ankkur Gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5387938] - Delivered an opened item</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System"><br>
Hi Team,<br>
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Kindly update the cx issue as the cx is chasing us.<br>
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WWD unsealed ITEM<br>
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Problem Statement:  Replacement approval<br>
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Order Date : Nov 27, 2022<br>
Order ID: 9403123208<br>
Tracking ID: 19857879403123208<br>
Assistance Required: unsealed Item Received<br>
Item id: 162079114 - - Joie Serina 2-in-1 Baby Swing<br>
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Issue Description: Customer emailed us informing that he/she received the item on 30/11/2022 but the item which they received is unsealed, customer also provided us the picture of item. <br>
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Now customer is reporting 'it went out from the carton it self as its very clear that it happened befor . Im wondering why its too difficult to exchange it with another non opened item ?? Is it that hard to satisfy ur customer who is complaining ??'.<br>
As per the response received from WWD team we pushed back the customer but customer is still asking for exchange/replacement of the item'. So we request you to check this concern and let us know if we can offer return or exchange to customer.</span></div>
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Thank You,<br>
Centrepoint Support Team</span></div>
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</span><span style="font-size:1.0pt;font-family:fdtktid;color:white">5387938:1125156</span><span style="font-size:10.5pt;font-family:-Apple-System">
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