Subject: Ticket Assigned - Conversation with Sophia
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 24 Dec 2022 06:11:59 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Sophia Sophia                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  sophia Bot:  Hi sophia, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9407108767 Bot:    ? Congrats, your order is Placed   You can easily track your order from My Account > Order History.    During sales, your order may take longer to arrive.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0568107918            10:05 AM, 24th Dec                   Mais                   Hi Sophia, I am Mais, thank you for contacting us, how may I assist you today?           10:06 AM, 24th Dec                   Mais                   we can see that you have contacted us regarding your order 9407108767           10:06 AM, 24th Dec                     Sophia                    Hello. I would like to clarify. As advertised, I will be able to get it today. But I received an SMS saying it will be tomorrow.           10:06 AM, 24th Dec                   Mais                   please allow me a minute to check this for you           10:07 AM, 24th Dec                     Sophia                    I checked this one out for Christmas Eve present. Is there any possibility for this to arrive today? Sorry I know you all are handling a lot these season.           10:07 AM, 24th Dec                     Sophia                    Sure. Thank you.           10:07 AM, 24th Dec                   Mais                   we would like to inform you that as per our records, the expected date of the order to be delivered is on 24-12-22, so please allow us till the end of this day           10:08 AM, 24th Dec                   Mais                   and in case you have faced any issue with the process, please let us know so that we can do the needful           10:09 AM, 24th Dec                     Sophia                    Yey! Thank you so much, Mais. Have a great holidays!           10:09 AM, 24th Dec                   Mais                   Thank you for contacting us, we will be happy to serve you anytime           10:10 AM, 24th Dec                   Mais                   Is there anything else I can assist you with?           10:10 AM, 24th Dec                   Mais                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:11 AM, 24th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5498416