Subject: Ticket Assigned - Conversation with Ismail
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 23 Dec 2022 09:34:13 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Ismail Ismail                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi ismail, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.   Paid by debit card "NAPS"- card issuer may take an additional 2-15 business days to process the transaction.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait, our agent will be with you shortly. Thanks Agent:  Hi Ismail, I am Mais, thank you for contacting us, how may I assist you today? Agent:  we can see that you have contacted us regarding refund information, could you please elaborate your query? Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  have not received a response from you still, please confirm if we are still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Before you go, would you like to rate our Customer Service Customer:  hello Customer:  I am waiting for my refund and its almost more than 7 days. I just got partial refund remaining is still not received Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi ismail, what do you need help with? Bot:  Hi ismail, what do you need help with? Customer:  Why there is only 22qr refund added in my account and remaining is pending. My order is same and should be refunded same time Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi ismail, what do you need help with? Customer:  ? Refund Information Bot:   Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.   Paid by debit card "NAPS"- card issuer may take an additional 2-15 business days to process the transaction.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            01:16 PM, 23rd Dec                   Mais                   Hi Ismail, I am Mais, thank you for contacting us, how may I assist you today?           01:18 PM, 23rd Dec                   Mais                   we can see that you have contacted us regarding refund information, could you please elaborate your query?           01:18 PM, 23rd Dec                     Ismail                    I returned 2 items you can check the order and that refund is not received           01:19 PM, 23rd Dec                     Ismail                    Its only 1 order and i got 22qar refund and remaining balance is pending. I dont understand why they split the refund?           01:19 PM, 23rd Dec                     Ismail                    119qar is total refund amount and i got 22qar only           01:20 PM, 23rd Dec                   Mais                   could you please share the order number?           01:24 PM, 23rd Dec                     Ismail                    If i back the screen the chat will go off           01:25 PM, 23rd Dec                     Ismail                    Can you check order with my email address [email-masked]           01:25 PM, 23rd Dec                   Mais                   sure, please allow me a minute           01:26 PM, 23rd Dec                   Mais                   We would like to inform you that we have processed the refund of amount 96.8719 QAR on 12/20/22 and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           01:27 PM, 23rd Dec                   Mais                   As well, we have processed the refund of amount (22.1281 QAR) in your my credit wallet. You can use your my credit account in your online purchase in 5 easy steps:  Step 1 - Simply log onto your account Step 2 - Start shopping Step 3 - Add chosen items to basket Step 4 - Proceed to checkout Step 5 - Select the my credit as a payment option           01:27 PM, 23rd Dec                   Mais                   Is there anything else I can assist you with?           01:27 PM, 23rd Dec                     Ismail                    But why the refund is splited?           01:28 PM, 23rd Dec                   Mais                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:28 PM, 23rd Dec                     Ismail                    I cant order for 22qar           01:29 PM, 23rd Dec                   Mais                   kindly note that you have paid from your bank account and your my credit, and the amount has been returned to the same           01:29 PM, 23rd Dec                     Ismail                    from my credit i paid 76qar, but not 22qar           01:29 PM, 23rd Dec                   Mais                   please allow us 10 days so that the amount of 96.8719 QAR can be appeared in your bank account and then you can order the items you want           01:29 PM, 23rd Dec                     Ismail                    i only got 22qar from my wallet           01:30 PM, 23rd Dec                     Ismail                    Okay           01:30 PM, 23rd Dec                   Mais                   yes but please note that the amount of 22.1281 QAR, it has been used for the items you returned           01:30 PM, 23rd Dec                   Mais                   Is there anything else I can assist you with?           01:31 PM, 23rd Dec                   Mais                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:33 PM, 23rd Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5496012