Subject: Ticket Assigned - Conversation with User
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Fri, 23 Dec 2022 09:30:56 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    ?           01:06 PM, 23rd Dec                     User                    Hello           01:06 PM, 23rd Dec                   Mais                   Dear customer, I am Mais, thank you for contacting us, how may I assist you today?           01:07 PM, 23rd Dec                     User                    I have returned the last purchase wich is equal to 29.400 kd. But they sent me msg now that they will refund 17 kd ?           01:07 PM, 23rd Dec                     User                    I returned all items i recirved           01:08 PM, 23rd Dec                   Mais                   Could you please share your order number so that I can assist you further?           01:08 PM, 23rd Dec                     User                    8406364853.           01:08 PM, 23rd Dec                     User                    I received wrong item           01:09 PM, 23rd Dec                     User                    So i return it           01:09 PM, 23rd Dec                   Mais                   Thank you for sharing the order details. Please allow me a moment to check this for you.           01:10 PM, 23rd Dec                     User                    Ok           01:10 PM, 23rd Dec                   Mais                   We would like to inform you that we have processed the refund of amount KWD17.40 on 12/23/22 and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           01:13 PM, 23rd Dec                   Mais                   Is there anything else I can assist you with?           01:13 PM, 23rd Dec                     User                    I did not understand           01:14 PM, 23rd Dec                     User                    Can u explain           01:14 PM, 23rd Dec                     User                    I paid 29.4 online and i want the refund to be to my bank account           01:15 PM, 23rd Dec                     User                    The whole amount           01:15 PM, 23rd Dec                   Mais                   kindly note that as per our records you have returned only 2 items (Cascading Sky 2-Piece Printed Unframed Canvas Wall Art Set - 50x70 cm) and (Vision 2-Piece Printed Unframed Canvas Wall Art Set - 50x70 cm)           01:17 PM, 23rd Dec                     User                    Can somebody contact me please           01:17 PM, 23rd Dec                     User                    95583378           01:17 PM, 23rd Dec                   Mais                   could you please confirm if you have handed the third item (Fine Twirls Wall Accent - Set of 3  )?           01:17 PM, 23rd Dec                     User                    No this was wrong item           01:17 PM, 23rd Dec                     User                    I did not receive the fine twirls           01:18 PM, 23rd Dec                     User                    I received wrong item           01:18 PM, 23rd Dec                     User                             01:18 PM, 23rd Dec                     User                    This is what i have received           01:19 PM, 23rd Dec                     User                    And i have chatted the costomer service directly to report this mistake           01:20 PM, 23rd Dec                     User                    So he made refund request           01:20 PM, 23rd Dec                   Mais                   please note that as per our records you have returned only 2 items (Cascading Sky 2-Piece Printed Unframed Canvas Wall Art Set - 50x70 cm) and (Vision 2-Piece Printed Unframed Canvas Wall Art Set - 50x70 cm)           01:23 PM, 23rd Dec                   Mais                   and we have processed the refund of them           01:23 PM, 23rd Dec                     User                    So?           01:23 PM, 23rd Dec                     User                    Where is the third item ?           01:24 PM, 23rd Dec                   Mais                   could you please confirm that you have handed it?           01:24 PM, 23rd Dec                     User                    Yes sure           01:24 PM, 23rd Dec                     User                    But it is wrong item           01:24 PM, 23rd Dec                     User                    Can u confirm u understand this point           01:25 PM, 23rd Dec                     User                    ?           01:25 PM, 23rd Dec                     User                    It is not the same item as i bought from online           01:25 PM, 23rd Dec                   Mais                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             01:26 PM, 23rd Dec                   Mais                   we will get in touch with you at the soonest we can           01:26 PM, 23rd Dec                   Mais                   Is there anything else I can assist you with?           01:26 PM, 23rd Dec                     User                    I want  a phone call           01:26 PM, 23rd Dec                     User                    Can somebody contact me please by call           01:26 PM, 23rd Dec                     User                    ?           01:26 PM, 23rd Dec                     User                    Or give me a number           01:27 PM, 23rd Dec                   Mais                   kindly note that we are the chat team, and we will raise this issue to the concerned team in order to be fully assisted           01:28 PM, 23rd Dec                   Mais                   however you can contact on 1860190           01:28 PM, 23rd Dec                     User                    Ok thank u           01:28 PM, 23rd Dec                   Mais                   Is there anything else I can assist you with?           01:28 PM, 23rd Dec                   Mais                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:30 PM, 23rd Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5496004