Subject: Ticket Assigned - Conversation with Susie
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 23 Dec 2022 09:21:18 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Susie Susie                    Hello           01:08 PM, 23rd Dec                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            01:08 PM, 23rd Dec                   Centrepoint UAE whatsapp bot                    Hello Susie , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            01:08 PM, 23rd Dec                     Susie                    1           01:08 PM, 23rd Dec                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           01:08 PM, 23rd Dec                     Susie                    9406840144           01:08 PM, 23rd Dec                   Centrepoint UAE whatsapp bot                    ? Congrats, your order is Placed   You can easily track your order from My Account > Order History.    If you wish to cancel your order, please flow below link.      During sales, your order may take longer to arrive.            01:08 PM, 23rd Dec                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             01:08 PM, 23rd Dec                     Susie                    2           01:09 PM, 23rd Dec                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             01:09 PM, 23rd Dec                     Susie                    1           01:09 PM, 23rd Dec                   Centrepoint UAE whatsapp bot                   Please enter your email address           01:09 PM, 23rd Dec                     Susie                    [email-masked]           01:09 PM, 23rd Dec                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           01:09 PM, 23rd Dec                   Mais                   Hi Susie, I am Mais, thank you for contacting us, how may I assist you today?           01:09 PM, 23rd Dec                     Susie                    Hello Mais           01:10 PM, 23rd Dec                   Mais                   we can see that you have contacted us regarding your order 9406840144           01:10 PM, 23rd Dec                     Susie                    Yes           01:10 PM, 23rd Dec                     Susie                    I chatted with you yesterday as well           01:10 PM, 23rd Dec                     Susie                    If you are the same Mais           01:10 PM, 23rd Dec                     Susie                    I would like to know my order status as I can’t see in my account           01:11 PM, 23rd Dec                     Susie                    And when will it be delivered           01:12 PM, 23rd Dec                   Mais                   Please give me a minute to check.           01:12 PM, 23rd Dec                     Susie                    Ok           01:13 PM, 23rd Dec                   Mais                   sorry for the delay           01:17 PM, 23rd Dec                   Mais                   please allow us the time so that the order can be delivered as the expected date of the order to be delivered is 24-12-22           01:19 PM, 23rd Dec                   Mais                   so please allow us the time so that we can do the needful           01:19 PM, 23rd Dec                   Mais                   Is there anything else I can assist you with?           01:19 PM, 23rd Dec                     Susie                    Ok thank you           01:20 PM, 23rd Dec                   Mais                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:21 PM, 23rd Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5495975