Subject: Ticket Assigned - Conversation with Jannelle Chua-Santos
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 23 Dec 2022 09:18:14 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Jannelle Chua-Santos Jannelle Chua-Santos                    I need to know the status of delivery of my order           01:09 PM, 23rd Dec                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            01:09 PM, 23rd Dec                   MAX UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            01:09 PM, 23rd Dec                     Jannelle Chua-Santos                    1           01:09 PM, 23rd Dec                   MAX UAE whatsapp bot                    Hello Jannelle Chua-Santos , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            01:09 PM, 23rd Dec                     Jannelle Chua-Santos                    1           01:09 PM, 23rd Dec                   MAX UAE whatsapp bot                   Please enter your order number to continue.           01:09 PM, 23rd Dec                     Jannelle Chua-Santos                    9406789833           01:09 PM, 23rd Dec                   MAX UAE whatsapp bot                    Your order is on the way?   Processing   Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP122222002415    You can also easily track your order from My Account > Order History.             01:09 PM, 23rd Dec                   MAX UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             01:09 PM, 23rd Dec                     Jannelle Chua-Santos                    2           01:09 PM, 23rd Dec                   MAX UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             01:09 PM, 23rd Dec                     Jannelle Chua-Santos                    1           01:10 PM, 23rd Dec                   MAX UAE whatsapp bot                   Please enter your email address           01:10 PM, 23rd Dec                     Jannelle Chua-Santos                    [email-masked]           01:10 PM, 23rd Dec                   MAX UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           01:10 PM, 23rd Dec                   Mais                   Hi Jannelle, I am Mais, thank you for contacting us, how may I assist you today?           01:11 PM, 23rd Dec                   Mais                   we can see that you have contacted us regarding your order 9406789833           01:11 PM, 23rd Dec                   Mais                   Sorry for this delay, could you please confirm your contact number and your address?           01:11 PM, 23rd Dec                     Jannelle Chua-Santos                    0501608894           01:11 PM, 23rd Dec                     Jannelle Chua-Santos                    i need to know if it will be delivered today.           01:12 PM, 23rd Dec                   Mais                   please confirm your address as well           01:12 PM, 23rd Dec                   Mais                   as we will raise your issue to the concerned team in order to deliver your order at the soonest           01:13 PM, 23rd Dec                     Jannelle Chua-Santos                    Dubai Airport Freezone East Wing Building 6E Block A           01:13 PM, 23rd Dec                   Mais                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             01:13 PM, 23rd Dec                   Mais                   we will get in touch with you at the soonest we can           01:13 PM, 23rd Dec                     Jannelle Chua-Santos                    I want to know if delivery will be today as I will be on vacation starting tomorrow.           01:14 PM, 23rd Dec                   Mais                   we will do our best to deliver the order at the soonest we can, please accept our full apology that we are unable to determine a specified time, but we will do our best           01:14 PM, 23rd Dec                     Jannelle Chua-Santos                    I am not available to receive the package. I hope I received this today.           01:14 PM, 23rd Dec                     Jannelle Chua-Santos                    I will wait for your update.           01:15 PM, 23rd Dec                   Mais                   thanks for your patient and understanding, and make sure that we will do our best to solve this issue as soon as possible           01:15 PM, 23rd Dec                   Mais                   Is there anything else I can assist you with?           01:15 PM, 23rd Dec                     Jannelle Chua-Santos                    please keep me posted on the status please.           01:16 PM, 23rd Dec                     Jannelle Chua-Santos                    thanks.           01:16 PM, 23rd Dec                   Mais                   we will do our best           01:17 PM, 23rd Dec                   Mais                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:17 PM, 23rd Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5495958