Subject: Ticket Assigned - Conversation with Alveera
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 23 Dec 2022 09:09:08 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Alveera Alveera                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  alveera Bot:  Hi alveera, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  0788 Bot:  Sorry, this order number seems invalid. ?  Please check your order confirmation email or SMS for the correct order number. Bot:  Would you like to proceed? Customer:  Continue Bot:  Please enter your order number to continue. Customer:  9406670788 Bot:    Your order has been cancelled.    Don't worry, your refund is being processed. ?    Here's how it works:   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  503008298            12:58 PM, 23rd Dec                     Alveera                             12:59 PM, 23rd Dec                   Mais                   Hi Alveera, I am Mais, thank you for contacting us, how may I assist you today?           01:00 PM, 23rd Dec                     Alveera                    When can i get my order...?..why its taking so much time and why my order is cancelled           01:00 PM, 23rd Dec                     Alveera                             01:00 PM, 23rd Dec                   Mais                   Please accept our full apologies for the inconvenience caused to you. This is definitely not the experience we wish you had when shopping on our website.           01:00 PM, 23rd Dec                   Mais                   Please give me a minute to check.           01:00 PM, 23rd Dec                     Alveera                    When can i get my order why its taking so long...n why my order is cancelled           01:01 PM, 23rd Dec                     Alveera                    How much time           01:03 PM, 23rd Dec                     Alveera                    Hello ??????????           01:03 PM, 23rd Dec                   Mais                   We truly apologize for the inconvenience caused. This is definitely not the experience we want our customers to have when shopping with us, however, please understand that whenever you place an order, all the items you wish to purchase go to our quality team for quality checks to make sure they are in good condition. Good condition to be sent to you.           01:04 PM, 23rd Dec                   Mais                   We regret to inform you that the order 9406670788 has been canceled due to our out of stock / for quality reasons           01:04 PM, 23rd Dec                   Mais                   We will not be happy if you receive bad items in your order, which is why the item is canceled and you receive notice on the same.           01:05 PM, 23rd Dec                   Mais                   Is there anything else I can assist you with?           01:06 PM, 23rd Dec                     Alveera                    Ok           01:08 PM, 23rd Dec                   Mais                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:08 PM, 23rd Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5495930