Subject: Ticket Assigned - Conversation with Lana
From: Splash <[email-masked]>
To: [email-masked]
Date: Fri, 23 Dec 2022 08:45:25 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Lana Lana                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  ✍️ Please enter your name Customer:  lana Bot:  Hi lana, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  501376362            12:37 PM, 23rd Dec                   Mais                   Hi Lana, I am Mais, thank you for contacting us, how may I assist you today?           12:39 PM, 23rd Dec                   Mais                   we can see that you have contacted us regarding refund information, could you please elaborate your query?           12:39 PM, 23rd Dec                     Lana                    I am having issues with my account. I keep receiving spam emails from your company. I want no communication from any of your stores. I keep clicking unsubscribe but I still recieve your emails. I logged into my account and under communciation preferences I unclicked all of your stores but I still recieve emails.           12:40 PM, 23rd Dec                     Lana                    Can you help me to remove my email account [email-masked] from your subscription list (especially homecentre)?           12:41 PM, 23rd Dec                   Mais                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             12:42 PM, 23rd Dec                   Mais                   we will do the needful at the soonest we can           12:42 PM, 23rd Dec                   Mais                   Is there anything else I can assist you with?           12:43 PM, 23rd Dec                     Lana                    Thank you for your help. It has gotten to the point that if I recieve another email after  continuing to unsubscribe I will report Homecentre to the Misinistry of Econmy for spam and violation of Consumer Rights protection.  Thank you for your help Mais           12:43 PM, 23rd Dec                   Mais                   please allow us the time and we will do the needful and solve this issue, thanks for your patient and understanding           12:44 PM, 23rd Dec                     Lana                    Thank you. Hope you have a good day Mais           12:44 PM, 23rd Dec                   Mais                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:44 PM, 23rd Dec                     Lana                    Same to you           12:45 PM, 23rd Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5495863