Subject: Ticket Assigned - Conversation with Urgent Calls Only
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 23 Dec 2022 08:42:54 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Urgent Calls Only Urgent Calls Only                    Hi Good day           12:31 PM, 23rd Dec                    Centrepoint KW whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            12:31 PM, 23rd Dec                    Centrepoint KW whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            12:31 PM, 23rd Dec                     Urgent Calls Only                    1           12:31 PM, 23rd Dec                    Centrepoint KW whatsapp bot                    Hello Urgent Calls Only , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Information  3. ? Refund Information  4. ?Store Location  5. ?Reset Your password   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            12:31 PM, 23rd Dec                     Urgent Calls Only                    4           12:32 PM, 23rd Dec                    Centrepoint KW whatsapp bot                    Looking for a Centrepoint store near you? Just tap on the link below? and choose your city.   www.centrepointstores.com/kw/en/storelocator   Happy shopping!?️             12:32 PM, 23rd Dec                    Centrepoint KW whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             12:32 PM, 23rd Dec                     Urgent Calls Only                    2           12:32 PM, 23rd Dec                    Centrepoint KW whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             12:32 PM, 23rd Dec                     Urgent Calls Only                    1           12:32 PM, 23rd Dec                    Centrepoint KW whatsapp bot                   Please enter your email address           12:32 PM, 23rd Dec                     Urgent Calls Only                    [email-masked]           12:32 PM, 23rd Dec                    Centrepoint KW whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           12:32 PM, 23rd Dec                   Mais                   Hi Nezluna, I am Mais, thank you for contacting us, how may I assist you today?           12:32 PM, 23rd Dec                   Mais                   we can see that you have contacted us regarding store information, could you please elaborate your query?           12:33 PM, 23rd Dec                     Urgent Calls Only                    I ordered online but i click on wrong store collect           12:33 PM, 23rd Dec                     Urgent Calls Only                    I wanted to pick up my order on Fahaheel           12:33 PM, 23rd Dec                     Urgent Calls Only                    But i mistakenly click hawally           12:33 PM, 23rd Dec                     Urgent Calls Only                             12:34 PM, 23rd Dec                     Urgent Calls Only                    Please can you do the needful           12:34 PM, 23rd Dec                   Mais                   please accept our full apology that we are unable to change the pick up location of the order after it has been confirmed           12:35 PM, 23rd Dec                     Urgent Calls Only                    Really           12:35 PM, 23rd Dec                   Mais                   please accept our full apology for this, however can anyone from your end collect the order on your behalf if you wish           12:36 PM, 23rd Dec                     Urgent Calls Only                    How come there’s no options to change to pick up location           12:37 PM, 23rd Dec                   Mais                   please accept our full apology for this, we will do our best to raise our quality service and improve our performance in order to meet all your wish           12:39 PM, 23rd Dec                   Mais                   Is there anything else I can assist you with?           12:41 PM, 23rd Dec                     Urgent Calls Only                    Nothing thats all thanks anyway           12:41 PM, 23rd Dec                   Mais                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:42 PM, 23rd Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5495845