Subject: Ticket Assigned - Conversation with User
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Fri, 23 Dec 2022 08:34:17 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    I have an order supposed to reach 21st December and I didn’t get it until today           12:26 PM, 23rd Dec                   Mais                   Dear customer, I am Mais, thank you for contacting us.           12:27 PM, 23rd Dec                   Mais                   Could you please share your order number so that I can assist you further?           12:27 PM, 23rd Dec                     User                    Yesterday I received a sms that the driver called me and couldn’t reach me           12:27 PM, 23rd Dec                     User                    but it’s not true           12:27 PM, 23rd Dec                     User                    I was all day at home           12:27 PM, 23rd Dec                   Mais                   Please accept our full apologies for the inconvenience caused to you. This is definitely not the experience we wish you had when shopping on our website.           12:28 PM, 23rd Dec                     User                    8406582901           12:28 PM, 23rd Dec                     User                    this is the order no           12:28 PM, 23rd Dec                   Mais                   We have checked for you and found via your order tracking number that your order (8406582901) has been out for delivery on (Dec 23\22), and we hope it will be delivered to you as soon as possible.           12:30 PM, 23rd Dec                   Mais                   please allow us till the end of this day as a maximum so that the order can be delivered           12:30 PM, 23rd Dec                     User                    Yesterday I received same message « out for delivery » but it didn’t reach           12:31 PM, 23rd Dec                     User                    im afraid that it will happen today the same           12:31 PM, 23rd Dec                     User                    ok thank you so much for your help           12:31 PM, 23rd Dec                   Mais                   make sure that we will do our best to deliver the order at the soonest we can           12:32 PM, 23rd Dec                   Mais                   Is there anything else I can assist you with?           12:32 PM, 23rd Dec                   Mais                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:34 PM, 23rd Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5495813