Subject: Ticket Assigned - Conversation with Tara Joseph
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 23 Dec 2022 08:07:18 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Tara Joseph Tara Joseph                    Hi           11:50 AM, 23rd Dec                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            11:50 AM, 23rd Dec                   MAX UAE whatsapp bot                    Hello Tara Joseph , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            11:50 AM, 23rd Dec                     Tara Joseph                    1           11:50 AM, 23rd Dec                   MAX UAE whatsapp bot                   Please enter your order number to continue.           11:50 AM, 23rd Dec                     Tara Joseph                    9406507436           11:50 AM, 23rd Dec                   MAX UAE whatsapp bot                    Your order is on the way?   Processing   Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP122022003460    You can also easily track your order from My Account > Order History.             11:51 AM, 23rd Dec                   MAX UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             11:51 AM, 23rd Dec                     Tara Joseph                    2           11:51 AM, 23rd Dec                   MAX UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             11:51 AM, 23rd Dec                     Tara Joseph                    1           11:51 AM, 23rd Dec                   MAX UAE whatsapp bot                   Please enter your email address           11:51 AM, 23rd Dec                     Tara Joseph                    [email-masked]           11:51 AM, 23rd Dec                   MAX UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           11:51 AM, 23rd Dec                   Mais                   Hi Tara, I am Mais, thank you for contacting us, how may I assist you today?           11:53 AM, 23rd Dec                   Mais                   we can see that you have contacted us regarding your order           11:53 AM, 23rd Dec                   Mais                   9406507436           11:53 AM, 23rd Dec                     Tara Joseph                    From past 3 days am messaging you guys asking about my order           11:53 AM, 23rd Dec                     Tara Joseph                    Till now I didn't receive it           11:53 AM, 23rd Dec                   Mais                   We have checked for you and found via your order tracking number that your order (9406507436) has been out for delivery on (Dec 23\22), and we hope it will be delivered to you as soon as possible.           11:53 AM, 23rd Dec                     Tara Joseph                    Yday morning your delivery guy asked my location and I sent him           11:53 AM, 23rd Dec                   Mais                   Is there anything else I can assist you with?           11:53 AM, 23rd Dec                     Tara Joseph                    If I didn't get today before 4.00 pm then I don't need that order I need my refund           11:54 AM, 23rd Dec                     Tara Joseph                    That's it           11:54 AM, 23rd Dec                     Tara Joseph                    You guys put as next day delivery and and fool people           11:54 AM, 23rd Dec                   Mais                   we will do our best to deliver the order at the soonest we can, and we are really sorry for this delay           11:55 AM, 23rd Dec                     Tara Joseph                    I have a Xmas party today and I didn't get my dress till now           11:55 AM, 23rd Dec                     Tara Joseph                    This is really unprofessional           11:55 AM, 23rd Dec                   Mais                   make sure that this error will be raised to the concerned team to try not to repeat this error again. Your time and your comfort are important to us.           11:55 AM, 23rd Dec                     Tara Joseph                    I am receiving same message every day dear           11:55 AM, 23rd Dec                     Tara Joseph                    Till now concerned team not taken action           11:55 AM, 23rd Dec                     Tara Joseph                    Are you really raising ir           11:55 AM, 23rd Dec                     Tara Joseph                    Or just copying dialogue only           11:55 AM, 23rd Dec                     Tara Joseph                    If you cannot deliver it then I should have collected it from store           11:57 AM, 23rd Dec                     Tara Joseph                    This s really wasting my time           11:57 AM, 23rd Dec                     Tara Joseph                             11:58 AM, 23rd Dec                     Tara Joseph                    See this           11:58 AM, 23rd Dec                     Tara Joseph                    Every day out for delivery           11:58 AM, 23rd Dec                     Tara Joseph                    But not yet delivered           11:58 AM, 23rd Dec                     Tara Joseph                    Am not staying in Afghanistan to take this much time           11:58 AM, 23rd Dec                     Tara Joseph                    I stay in Dubai only           11:58 AM, 23rd Dec                   Mais                   please accept our full apology for this delay, make sure that we will do our best to deliver the order at the soonest we can           11:58 AM, 23rd Dec                     Tara Joseph                    Then y I have not received it yet           11:59 AM, 23rd Dec                     Tara Joseph                    Give me your concern dept details           11:59 AM, 23rd Dec                     Tara Joseph                    Mail id or contact number           11:59 AM, 23rd Dec                     Tara Joseph                    I can speak to them           11:59 AM, 23rd Dec                   Mais                   kindly note that we will raise your issue to the concerned team on your behalf in order to be fully assisted           12:00 PM, 23rd Dec                     Tara Joseph                    Same dialogues everydau           12:00 PM, 23rd Dec                     Tara Joseph                    Really pathetic service!!           12:00 PM, 23rd Dec                     Tara Joseph                    I will put negetive review every platform possible           12:01 PM, 23rd Dec                     Tara Joseph                    Now last minute I have to arrange another dress for function           12:01 PM, 23rd Dec                     Tara Joseph                    You know it's festive season and whoever place order needs it on time           12:01 PM, 23rd Dec                     Tara Joseph                    Not delivering when you have time           12:02 PM, 23rd Dec                     Tara Joseph                    At least inform your concern team to act as promised           12:02 PM, 23rd Dec                   Mais                   We sincerely apologize for any inconvenience caused. This is definitely not the experience we wish you had when shopping on our website.           12:02 PM, 23rd Dec                   Mais                   please allow us the time and you will be contacted and the order will be delivered           12:02 PM, 23rd Dec                     Tara Joseph                    Pls. Thank you           12:02 PM, 23rd Dec                   Mais                   we will do our best, thanks for your kindness and understanding           12:03 PM, 23rd Dec                   Mais                   Is there anything else I can assist you with?           12:03 PM, 23rd Dec                     Tara Joseph                    First assist me on this concern           12:03 PM, 23rd Dec                   Mais                   make sure that we will do our best           12:03 PM, 23rd Dec                   Mais                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:07 PM, 23rd Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5495729