Subject: Ticket Assigned - Conversation with Muhammad Abubakr
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 23 Dec 2022 07:39:20 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Muhammad Abubakr Muhammad Abubakr                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  muhammad abubakr Bot:  Hi muhammad abubakr, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9406718671 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP122222001738     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0506746740            11:28 AM, 23rd Dec                   Mais                   Hi Muhammad, I am Mais, thank you for contacting us, how may I assist you today?           11:29 AM, 23rd Dec                   Mais                   we can see that you have contacted us regarding your order 9406718671           11:29 AM, 23rd Dec                     Muhammad Abubakr                    Yes           11:29 AM, 23rd Dec                   Mais                   We have checked for you and found via your order tracking number that your order (9406718671) has been out for delivery on (Dec 23\22), and we hope it will be delivered to you as soon as possible.           11:30 AM, 23rd Dec                   Mais                   Is there anything else I can assist you with?           11:30 AM, 23rd Dec                     Muhammad Abubakr                    From two days courier is sending message unable to find address           11:30 AM, 23rd Dec                     Muhammad Abubakr                    I have sent via watsapp           11:30 AM, 23rd Dec                     Muhammad Abubakr                    Calling the courier on phone but no response           11:31 AM, 23rd Dec                   Mais                   please accept our full apology for this           11:32 AM, 23rd Dec                   Mais                   and kindly note that the courier will contact you as soon as possible so please arrange with him to deliver the order at the way you prefer           11:32 AM, 23rd Dec                     Muhammad Abubakr                             11:32 AM, 23rd Dec                     Muhammad Abubakr                    He is not picking up           11:33 AM, 23rd Dec                   Mais                   please allow us the time so hat you can be contacted, the courier will contact you please rest assured           11:33 AM, 23rd Dec                     Muhammad Abubakr                    Location is shared           11:33 AM, 23rd Dec                     Muhammad Abubakr                    Ask the courier dont lie to customer           11:34 AM, 23rd Dec                   Mais                   yes please allow us the time and you will be contacted and the order can be delivered           11:34 AM, 23rd Dec                   Mais                   Is there anything else I can assist you with?           11:35 AM, 23rd Dec                     Muhammad Abubakr                    It used to be perfect with aramex, this courier is pathetic           11:36 AM, 23rd Dec                     Muhammad Abubakr                    Really disappointed           11:36 AM, 23rd Dec                   Mais                   please accept our full apology for bothering you, and kindly note that we will do our best to not repeat such mistakes again and to improve our quality service in order to be fully assisted           11:37 AM, 23rd Dec                   Mais                   Is there anything else I can assist you with?           11:37 AM, 23rd Dec                   Mais                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:39 AM, 23rd Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5495637