Subject: Ticket Assigned - Conversation with Atika Sayed
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 23 Dec 2022 07:35:48 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Atika Sayed Atika Sayed                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  ✍️ Please enter your name Customer:  atika sayed Bot:  Hi atika sayed, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  8406828219 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FC1222220007098     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  +96555633741            11:22 AM, 23rd Dec                     Atika Sayed                    Ok           11:23 AM, 23rd Dec                   Mais                   Hi Atika, I am Mais, thank you for contacting us, how may I assist you today?           11:25 AM, 23rd Dec                   Mais                   we can see that you have contacted us regarding your order 8406828219           11:25 AM, 23rd Dec                     Atika Sayed                    Yes           11:25 AM, 23rd Dec                   Mais                   We have checked for you and found via your order tracking number that your order (8406828219) has been out for delivery on (Dec 23\22), and we hope it will be delivered to you as soon as possible.           11:26 AM, 23rd Dec                   Mais                   Is there anything else I can assist you with?           11:26 AM, 23rd Dec                     Atika Sayed                    Actually the thing is when I order its showed me that it will be delivered tomorrow that is 24th and mow it’s showing out for delivery           11:26 AM, 23rd Dec                     Atika Sayed                    I just have one request           11:26 AM, 23rd Dec                     Atika Sayed                    Can you ask the delivery agent to deliver it after 3 pm           11:26 AM, 23rd Dec                     Atika Sayed                    Or tomorrow           11:26 AM, 23rd Dec                     Atika Sayed                    Because if he comes before that i will not be able to collect it           11:27 AM, 23rd Dec                     Atika Sayed                    If he comes today before 3pm il will have to cancel it as im not available           11:28 AM, 23rd Dec                   Mais                   kindly note that you will be contacted before delivering the order, so please arrange with him to deliver it at your specified time           11:28 AM, 23rd Dec                     Atika Sayed                    The delivery agents are very rude they don’t listen they shout saying they will not change time this has happened to me multiple times           11:29 AM, 23rd Dec                   Mais                   please accept our full apology for this, make sure that we will raise this complaint to the concerned team in order to not repeat such mistakes again           11:31 AM, 23rd Dec                   Mais                   so please allow us the time so that you can be contacted and the order can be delivered           11:31 AM, 23rd Dec                   Mais                   In case you have faced any issue, please let us know so that we can do the needful           11:32 AM, 23rd Dec                   Mais                   Is there anything else I can assist you with?           11:33 AM, 23rd Dec                   Mais                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:35 AM, 23rd Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5495629