Subject: Ticket Assigned - Conversation with Sheena
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 23 Dec 2022 07:30:04 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Sheena Sheena                    3           11:18 AM, 23rd Dec                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            11:18 AM, 23rd Dec                   Centrepoint UAE whatsapp bot                    Hello Sheena , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            11:18 AM, 23rd Dec                     Sheena                    1           11:19 AM, 23rd Dec                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           11:19 AM, 23rd Dec                     Sheena                    9406768018           11:19 AM, 23rd Dec                   Centrepoint UAE whatsapp bot                    Your order is on the way?    Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP122222002118    You can also easily track your order from My Account > Order History.             11:19 AM, 23rd Dec                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             11:19 AM, 23rd Dec                     Sheena                    2           11:19 AM, 23rd Dec                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             11:19 AM, 23rd Dec                     Sheena                    1           11:19 AM, 23rd Dec                   Centrepoint UAE whatsapp bot                   Please enter your email address           11:19 AM, 23rd Dec                     Sheena                    [email-masked]           11:20 AM, 23rd Dec                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           11:20 AM, 23rd Dec                   Mais                   Hi Sheena, I am Mais, thank you for contacting us, how may I assist you today?           11:21 AM, 23rd Dec                   Mais                   we can see that you have contacted us regarding your order 9406768018           11:21 AM, 23rd Dec                     Sheena                    Hi           11:22 AM, 23rd Dec                     Sheena                    I would like get an update on my order           11:23 AM, 23rd Dec                     Sheena                    It was supposed to be delivered yesterday however, I have not yet received it           11:23 AM, 23rd Dec                   Mais                   Please accept our full apologies for the inconvenience caused to you.           11:25 AM, 23rd Dec                   Mais                   could you please confirm your contact number and your address?           11:25 AM, 23rd Dec                     Sheena                    Phone: 0559438525 Email: [email-masked]           11:26 AM, 23rd Dec                     Sheena                    Address:  Al Meraikhi Tower  Apt 2207 Near Shangrila hotel  Trade center 1           11:26 AM, 23rd Dec                     Sheena                    Dubai           11:26 AM, 23rd Dec                   Mais                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             11:27 AM, 23rd Dec                   Mais                   we will get in touch with you and deliver your order at the soonest we can           11:27 AM, 23rd Dec                   Mais                   Is there anything else I can assist you with?           11:28 AM, 23rd Dec                   Mais                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:29 AM, 23rd Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5495611