Subject: Ticket Assigned - Conversation with Andrea Sosa
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 23 Dec 2022 07:07:04 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Andrea Sosa Andrea Sosa                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  andrea sosa Bot:  Hi andrea sosa, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9406934147 Bot:    Sorry, your order was not processed.   Your purchase couldn't be completed. We haven't deducted the payment from your card.?Please try again or use Cash on Delivery   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0581443776            11:02 AM, 23rd Dec                   Mais                   Hi Andrea, I am Mais, thank you for contacting us, how may I assist you today?           11:02 AM, 23rd Dec                   Mais                   we can see that you have contacted us regarding your order 9406934147           11:02 AM, 23rd Dec                     Andrea Sosa                    Hi           11:02 AM, 23rd Dec                     Andrea Sosa                    Why the robot said that my order was not processed?           11:03 AM, 23rd Dec                     Andrea Sosa                    My card was deducted           11:03 AM, 23rd Dec                     Andrea Sosa                    And in the app it says processing           11:03 AM, 23rd Dec                     Andrea Sosa                    Sorry wrong order number           11:04 AM, 23rd Dec                     Andrea Sosa                    9406934171           11:04 AM, 23rd Dec                   Mais                   We'd like to confirm you that order 9406934147 has not been placed successfully as the payment from your credit card used has been unsuccessful.   Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.  If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.            11:04 AM, 23rd Dec                   Mais                   Knowing that you have a new order 9406934171  dated on 23-12-22 with a value of AED133.00 and it paid by mastercard. It is under delivery to the store and it will be ready for pick up as soon as possible.           11:05 AM, 23rd Dec                   Mais                   Is there anything else I can assist you with?           11:05 AM, 23rd Dec                     Andrea Sosa                    Okay thanks           11:06 AM, 23rd Dec                   Mais                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:06 AM, 23rd Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5495559