Subject: Ticket Assigned - Conversation with Hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 23 Dec 2022 07:02:25 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Hi Hi                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi hi, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            10:53 AM, 23rd Dec                   Mais                   Dear customer, I am Mais, thank you for contacting us, how may I assist you today?           10:55 AM, 23rd Dec                   Mais                   we can see that you have contacted us regarding refund information, could you please elaborate your query?           10:55 AM, 23rd Dec                     Hi                    I returned 2 items but no refund yet           10:55 AM, 23rd Dec                   Mais                   could you please provide us with the intended order number?           10:56 AM, 23rd Dec                     Hi                    9405870000           10:56 AM, 23rd Dec                     Hi                    Hello           10:58 AM, 23rd Dec                   Mais                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             10:58 AM, 23rd Dec                   Mais                   we will get in touch with you at the soonest we can           10:58 AM, 23rd Dec                   Mais                   Is there anything else I can assist you with?           10:58 AM, 23rd Dec                     Hi                    I didn't get an answer           10:59 AM, 23rd Dec                     Hi                    I need someone to talk to           10:59 AM, 23rd Dec                   Mais                   kindly note that we will raise your issue to the concerned team in order to process the refund as soon as possible           10:59 AM, 23rd Dec                     Hi                    What's the status now ?           11:00 AM, 23rd Dec                     Hi                    Items received from your side           11:00 AM, 23rd Dec                   Mais                   yes, just please allow us the time so that we can solve the issue           11:01 AM, 23rd Dec                     Hi                    Ok           11:01 AM, 23rd Dec                   Mais                   Is there anything else I can assist you with?           11:01 AM, 23rd Dec                     Hi                    Thanks           11:01 AM, 23rd Dec                   Mais                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:02 AM, 23rd Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5495539