Subject: Ticket Assigned - Conversation with Ghulam Nabi
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 23 Dec 2022 06:44:59 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Ghulam Nabi Ghulam Nabi                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  ✍️ Please enter your name Customer:  ghulam nabi Bot:  Hi ghulam nabi, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9406953477 Bot:    Sorry, your order was not processed.   Your purchase couldn't be completed. We haven't deducted the payment from your card.?Please try again or use Cash on Delivery   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0543840224            10:35 AM, 23rd Dec                   Mais                   Hi Ghulam, I am Mais, thank you for contacting us, how may I assist you today?           10:36 AM, 23rd Dec                   Mais                   we can see that you have contacted us regarding your order 9406953477           10:36 AM, 23rd Dec                     Ghulam Nabi                    Hi, I have order today and payment is deducted           10:36 AM, 23rd Dec                     Ghulam Nabi                    but I received message that my order cancelled           10:37 AM, 23rd Dec                     Ghulam Nabi                    Hi           10:38 AM, 23rd Dec                   Mais                   Please give me a minute to check.           10:39 AM, 23rd Dec                     Ghulam Nabi                    ok waiting           10:39 AM, 23rd Dec                   Mais                   We'd like to confirm you that order 9406953477 has not been placed successfully as the payment from your credit card used has been unsuccessful.   Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.  If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.           10:42 AM, 23rd Dec                   Mais                   Knowing that you have a new order 9406953485 dated 23-12-22 with a value of AED65.00 and it paid by visa. It is under delivery and will be delivered to you as soon as possible.           10:42 AM, 23rd Dec                   Mais                   Is there anything else I can assist you with?           10:42 AM, 23rd Dec                     Ghulam Nabi                    no thank you so much           10:43 AM, 23rd Dec                   Mais                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:44 AM, 23rd Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5495497