Subject: Ticket Assigned - Conversation with Sabiha
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 23 Dec 2022 06:05:04 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Sabiha Sabiha                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  sabiha Bot:  Hi sabiha, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0582223786            09:51 AM, 23rd Dec                   Mais                   Hi Sabiha, I am Mais, thank you for contacting us, how may I assist you today?           09:52 AM, 23rd Dec                   Mais                   we can see that you have contacted us regarding refund information           09:52 AM, 23rd Dec                     Sabiha                    I am still waiting for items to be collected back from my location           09:53 AM, 23rd Dec                     Sabiha                    Why nobody came till now?           09:53 AM, 23rd Dec                   Mais                   could you please share with us the order number           09:53 AM, 23rd Dec                     Sabiha                    9406405916           09:54 AM, 23rd Dec                   Mais                   could you please confirm your contact number           09:55 AM, 23rd Dec                     Sabiha                    0582223786           09:55 AM, 23rd Dec                   Mais                   we would like to inform you that the courier is out for pick up today and he will contact you and collect your items at the soonest           09:57 AM, 23rd Dec                   Mais                   so please allow us the time so that we can check for you and assist you further           09:57 AM, 23rd Dec                     Sabiha                    Ok thanks           09:57 AM, 23rd Dec                     Sabiha                    One of my return i am waiting item to be collected since 1yr nowz           09:58 AM, 23rd Dec                   Mais                   please accept our full apology for this delay, could you please provide us with the order number?           09:59 AM, 23rd Dec                     Sabiha                    9516665776           10:00 AM, 23rd Dec                     Sabiha                    This item is still packed and not used. Due to oversize.           10:02 AM, 23rd Dec                     Sabiha                    Since it is small amount i do not follow on this           10:02 AM, 23rd Dec                     Sabiha                    But this thing should avoid           10:02 AM, 23rd Dec                   Mais                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             10:04 AM, 23rd Dec                   Mais                   we will get in touch with you at the soonest we can           10:04 AM, 23rd Dec                   Mais                   Is there anything else I can assist you with?           10:04 AM, 23rd Dec                     Sabiha                    No thanks           10:04 AM, 23rd Dec                   Mais                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:04 AM, 23rd Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5495417