Subject: Ticket Assigned - Conversation with Alvie
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 23 Dec 2022 06:03:09 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Alvie Alvie                    2           09:55 AM, 23rd Dec                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            09:55 AM, 23rd Dec                   MAX UAE whatsapp bot                    Hello Alvie , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            09:55 AM, 23rd Dec                     Alvie                    1           09:56 AM, 23rd Dec                   MAX UAE whatsapp bot                   Please enter your order number to continue.           09:56 AM, 23rd Dec                     Alvie                    9406640023           09:56 AM, 23rd Dec                   MAX UAE whatsapp bot                    Your order is on the way?   Processing   Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=1000018665377    You can also easily track your order from My Account > Order History.             09:56 AM, 23rd Dec                   MAX UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             09:56 AM, 23rd Dec                     Alvie                    2           09:56 AM, 23rd Dec                   MAX UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             09:56 AM, 23rd Dec                     Alvie                    1           09:56 AM, 23rd Dec                   MAX UAE whatsapp bot                   Please enter your email address           09:56 AM, 23rd Dec                     Alvie                    [email-masked]           09:56 AM, 23rd Dec                   MAX UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           09:56 AM, 23rd Dec                   Mais                   Hi Alvie, I am Mais, thank you for contacting us, how may I assist you today?           09:58 AM, 23rd Dec                   Mais                   we can see that you have contacted us regarding your order 9406640023           09:58 AM, 23rd Dec                     Alvie                    Yes they said delivery will arrived yesterday           09:58 AM, 23rd Dec                     Alvie                    But it didnt           09:59 AM, 23rd Dec                     Alvie                    Can u pls tell me when it will really come           09:59 AM, 23rd Dec                     Alvie                    The reason I ordered is because it says on your app that it will be delivered on the next day           09:59 AM, 23rd Dec                   Mais                   could you please confirm your contact number and your address?           10:00 AM, 23rd Dec                     Alvie                    0552169003           10:00 AM, 23rd Dec                     Alvie                    Blue bay tower office 516 business bay           10:00 AM, 23rd Dec                     Alvie                    This is the address if it will come today           10:00 AM, 23rd Dec                     Alvie                    I will provide another address if its now           10:01 AM, 23rd Dec                   Mais                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             10:01 AM, 23rd Dec                     Alvie                    Thanks           10:01 AM, 23rd Dec                     Alvie                    That is what I am telling on the lady that I have spoken yesterday           10:01 AM, 23rd Dec                     Alvie                    But she didnt do anything           10:01 AM, 23rd Dec                   Mais                   we will do our best to deliver the order within 24 hours, however you will be contacted before delivering the order, so please arrange with the courier to deliver it to your exact address           10:01 AM, 23rd Dec                     Alvie                    You are great Mais           10:01 AM, 23rd Dec                     Alvie                    Thanks again           10:01 AM, 23rd Dec                     Alvie                    Ok sure           10:02 AM, 23rd Dec                   Mais                   please allow us the time and we will do our best to solve this issue at the soonest we can, and we thank you for your patient and understanding           10:02 AM, 23rd Dec                   Mais                   Is there anything else I can assist you with?           10:02 AM, 23rd Dec                     Alvie                    Pls try today           10:02 AM, 23rd Dec                     Alvie                    Otherwise tomorrow day time           10:02 AM, 23rd Dec                     Alvie                    Thanks           10:02 AM, 23rd Dec                   Mais                   make sure that we will do our best           10:02 AM, 23rd Dec                   Mais                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:02 AM, 23rd Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5495414