Subject: Ticket Assigned - Conversation with Bev
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 23 Dec 2022 06:00:36 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Bev Bev                    Hi           09:50 AM, 23rd Dec                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            09:50 AM, 23rd Dec                   MAX UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            09:50 AM, 23rd Dec                     Bev                    1           09:50 AM, 23rd Dec                   MAX UAE whatsapp bot                    Hello Bev , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            09:50 AM, 23rd Dec                     Bev                    1           09:50 AM, 23rd Dec                   MAX UAE whatsapp bot                   Please enter your order number to continue.           09:50 AM, 23rd Dec                     Bev                    9406801466           09:51 AM, 23rd Dec                   MAX UAE whatsapp bot                    Your order is on the way?   Processing   Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP122222002732    You can also easily track your order from My Account > Order History.             09:51 AM, 23rd Dec                   MAX UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             09:51 AM, 23rd Dec                     Bev                    2           09:51 AM, 23rd Dec                   MAX UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             09:51 AM, 23rd Dec                     Bev                    1           09:51 AM, 23rd Dec                   MAX UAE whatsapp bot                   Please enter your email address           09:51 AM, 23rd Dec                     Bev                    [email-masked]           09:51 AM, 23rd Dec                   MAX UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           09:51 AM, 23rd Dec                   Mais                   Dear customer, I am Mais, thank you for contacting us, how may I assist you today?           09:53 AM, 23rd Dec                   Mais                   we can see that you have contacted us regarding your order 9406801466           09:53 AM, 23rd Dec                     Bev                    Yes I am not being able to track it           09:54 AM, 23rd Dec                     Bev                    Will I receive it today?           09:54 AM, 23rd Dec                   Mais                   please allow me a minute to check this for you           09:54 AM, 23rd Dec                     Bev                    This is the status i am getting           09:54 AM, 23rd Dec                     Bev                    And it said it would be delivered yesterday 22nd           09:54 AM, 23rd Dec                   Mais                   we would like to inform you that your order is under delivery and it will be delivered at the soonest           09:55 AM, 23rd Dec                     Bev                    Today??           09:55 AM, 23rd Dec                   Mais                   could you please confirm your contact number and your address?           09:55 AM, 23rd Dec                     Bev                    0523480338 Building 161 Apartment 402  Street 8 Discovery Gardens dubai           09:57 AM, 23rd Dec                     Bev                    https://maps.google.com/maps?q=25.037295,55.148472           09:57 AM, 23rd Dec                   Mais                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             09:59 AM, 23rd Dec                   Mais                   we will get in touch with you at the soonest we can           09:59 AM, 23rd Dec                   Mais                   Is there anything else I can assist you with?           09:59 AM, 23rd Dec                   Mais                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:00 AM, 23rd Dec                     Bev                    Thank you just please ensure it will arrive today           10:00 AM, 23rd Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5495409