Subject: New Reply Received - Re: You haven't collected order number 9406260297
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 20 Dec 2022 12:21:50 +0000

Hi Mais Hasan,  The customer has responded to the ticket.  Re: You haven't collected order number 9406260297  Ticket comment <div dir="auto">Why do you have to placed another order automatically and email to try again or try home delivery and you did not inform that your system will order it again automatically later? </div>
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<div>On Tue, Dec 20, 2022, 10:37 AM Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Jessica​,</div>
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<br>Thank you for reaching out to us and giving us the opportunity to serve you.<br><br>We sincerely apologize for any inconvenience caused ​and for the delay.</div>
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<div dir="ltr">We would like to inform you that this order 9406260290 has not been successfully placed, and when that happened our system tried to place a new order with the same amount - same items and same payment method, so you have a new order 9406260297 which it has been placed successfully and it is now ready for collection form the store Dubai Mall , Dubai - 1st Floor.</div>
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<div dir="ltr">In case you want to collect the order, kindly make sure to have your ID or Passport, during the pickup. Also, make sure to have the SMS ready or the email which sent from our end, as it is needed in the branch to be able to complete the pickup process.​</div>
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<div dir="ltr">And in case you want to cancel it, please note that the order will be automatically cancelled if not collected within 14 days and the amount will be reversed after 7-14 days, and  if you do not wish to wait 14 days, you can visit the store to collect the order and return at the same time.</div>
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<div dir="ltr">Once again please accept our full apology.<br><br>We are looking forward to hear from you soon. Thank you for your help!<br><br>
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<div style="margin-top:0px;margin-bottom:1rem;box-sizing:border-box" dir="ltr">Thank You,<br style="box-sizing:border-box"><span style='color:rgb(0,0,0);font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,"Noto Sans",sans-serif,"Apple Color Emoji","Segoe UI Emoji","Segoe UI Symbol","Noto Color Emoji";font-size:14px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:left;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;background-color:rgb(255,255,255);text-decoration-style:initial;text-decoration-color:initial;float:none;display:inline!important;box-sizing:border-box'>Centrepoint </span>Support Team.</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5482770