Subject: Ticket Assigned - Conversation with Mareena Thomas
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 20 Dec 2022 07:50:34 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Mareena Thomas Mareena Thomas                    hi           11:40 AM, 20th Dec                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            11:40 AM, 20th Dec                   Centrepoint UAE whatsapp bot                    Hello Mareena Thomas , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            11:40 AM, 20th Dec                     Mareena Thomas                    2           11:40 AM, 20th Dec                   Centrepoint UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            11:40 AM, 20th Dec                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             11:40 AM, 20th Dec                     Mareena Thomas                    2           11:40 AM, 20th Dec                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             11:40 AM, 20th Dec                     Mareena Thomas                    1           11:40 AM, 20th Dec                   Centrepoint UAE whatsapp bot                   Please enter your email address           11:40 AM, 20th Dec                     Mareena Thomas                    [email-masked]           11:41 AM, 20th Dec                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           11:41 AM, 20th Dec                   Mais                   Hi Mareena, I am Mais, thank you for contacting us, how may I assist you today?           11:41 AM, 20th Dec                   Mais                   we can see that you have contacted us regarding return process. could you please elaborate your query?           11:42 AM, 20th Dec                     Mareena Thomas                    my online return option is not working           11:42 AM, 20th Dec                   Mais                   please provide me with the order number along with the names of the items you want to return as they are on the site, so that we can check for you further           11:42 AM, 20th Dec                     Mareena Thomas                    Order #9405335467 Plush Zip Through Bomber Jacket with Long Sleeves and Hood           11:43 AM, 20th Dec                   Mais                   Thank you for sharing the order details. Please allow me a moment to check this for you.           11:45 AM, 20th Dec                     Mareena Thomas                    ok           11:46 AM, 20th Dec                   Mais                   We would like to inform you that a return request has been created for the product from the order No. (9405335467 ) dated on (20-12-22) and the item will be received by the transport partner LMG within 3 to 5 working days .           11:49 AM, 20th Dec                   Mais                   Is there anything else I can assist you with?           11:49 AM, 20th Dec                     Mareena Thomas                    nothing           11:49 AM, 20th Dec                     Mareena Thomas                    thank you so much           11:49 AM, 20th Dec                   Mais                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:50 AM, 20th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5483361